Customer Service

Our Client Experience team is available Monday-Saturday 10am-6pm ET.

Made-to-Order

At Home Try-On

In-Stock Items

Ring Sizing

Insurance

Insurance Evaluation Report

Gemstone Grading Reports

Jewelry Purchasing Agreement

Custom Jewelry Terms & Conditions

Fulfillment Timelines

Shipping

In-Store Pickup

Order Verification

Return Policy

Initiating a Return or Exchange

Jewelry Returns or Exchanges

Damaged Items

International Returns & Exchanges

Home Goods & Apothecary Returns & Exchanges

Order Cancellation

General Care

Care Booklet

CRZM Silver Jewelry Care

Repairs & Warranty


We offer a six month warranty on Mociun jewelry and CRZM which will cover the cost of any damages that are a result of manufacturing. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening on all Mociun pieces where the first service will be complimentary and any servicing after your first service will be at a charge of $50. Outside of warranty, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry within the first 6-months, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers in your region.

If you’d like to move forward with an international repair through Mociun, please note that the client is responsible for shipping their repair to us. Additionally, international clients are responsible for any duties, taxes, or tariffs that may apply upon return delivery of the repaired item.

All servicing & repairs with Mociun begin with your service request, which you may complete below. Once you've placed your request, you will be prompted to plan your servicing drop-off to our Williamsburg showroom or coordinate shipment of your piece. A repairs specialist will be in touch upon receipt and review of your request to assist you further.





Please keep in mind: All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option. For more information, please email repairs@mociun.com.

Promotions & Sales

Price reductions on sale items are automatic. Purchases of "Samples & Imperfects", as well as items purchased at sale pricing are considered final sale, with no exchanges or returns for refund permitted. Code-based or sale-based price reductions may not be applied retroactively toward previous purchases or redeemed for cash. No adjustments on prior purchases.

We do not accept offer codes or discounts on our items outside of our seasonal sale. If you find a discount code on an external website, it is not valid and cannot be used towards your purchase.

Custom Consultation Process

Custom Pricing

External Stone Sourcing

Heirloom Stones

Payment & Shipping

Jewelry Care

Custom Jewelry Terms & Conditions

Senior Production Manager

Mociun is seeking an experienced Senior Production Manager with an exceptional eye for detail and fine jewelry to lead the brand’s production process from beginning to end. As an integral part of the team, this multidimensional role will be responsible for overseeing the manufacturing of all designs, working on unique one-of-a-kind designs to collections designed for greater scale production.


This role requires a solution-oriented and analytical candidate who is diligent with deadlines, organizational systems, and multitasking and has both technical and managerial skills.


This is a full-time position based in our office in Williamsburg, Brooklyn, Monday-Friday.


To be considered, please email your resume and cover letter to jobs@mociun.com, with "Senior Production Manager" in the subject line.



Responsibilities:

Operations & Analytics

  • • Consistently create and adhere to all production operational procedures and guidelines
  • • Proficiently utilize all core systems and technologies to track development and orders
  • • Ensure all invoices are correct, tracked and completed in a timely manner
  • • Oversee and manage orders from multiple sales channels and put into production, ensuring orders are processed and tracked throughout the production process
  • • Manage Mociun’s production team, as well as Mociun’s messenger to ensure the delivery of the highest quality of product
  • • Manage overall team performance and growth
  • • Delegate tasks to team members
  • • Set clear goals and expectations and hold all direct reports accountable to high standards
  • • Manage and record all inventory movements, including shipments, memos, RTV’s
  • • Compile reports on inventory levels on a set schedule
  • • Liaise between Mociun’s client-facing team and the jewelers to track orders / troubleshoot repairs to ensure a high level of customer satisfaction


Production & Product Development

  • • Manage all stages of production operations and maintain product development project trackers
  • • Meet all calendar deadlines associated with all development, ranging from pre-production samples to custom orders and collection launches
  • • Work closely with the Founder & Designer and CAD designer on technical execution
  • • Create and maintain records for costs of materials, development and labor and develop pricing strategies
  • • Compile reports on product margins and ensure that pricing is updated with the changing gold market and stay current with competitive prices
  • • Price all jewelry and one-of-a-kind styles
  • • Keep model and pricing information up-to-date and communicate necessary changes to other teams as needed
  • • Provide pricing for Sales special order pricing requests
  • • Perform quality control checks on all new products and repairs, from both a structural and design perspective


Communication
  • • Maintain positive relationships and serve as the primary point of contact to Mociun’s existing and potential network of jewelers and vendors
  • • Troubleshoot quality or execution issues with jewelers and vendors
  • • Expand and foster new relationships with jewelers and vendors on an as needed basis
  • • Manage all working relationships and maintain communication to determine progress of work and timelines


Qualifications
  • • BA in related area
  • • Experience in fine jewelry required
  • • Minimum 5 years experience in technical jewelry development and manufacturing
  • • Minimum 2 years in a managerial role
  • • Knowledge of jewelry production, construction and costing
  • • Experience with Airtable and Excel
  • • Adaptable to new systems and technology
  • • Ability to work both independently and collaboratively
  • • Knowledge of gemstones and precious metals; GIA certification a plus
  • • Knowledge of CAD a plus
  • • Ability to make trips to NYC’s diamond district on an as-needed basis


Personal Attributes
  • • BA in related area
  • • Highly organized, detail-oriented, able to manage multiple priorities, and meet deadlines in a fast-paced, demanding environment
  • • Able to present concepts in a clear and convincing manner, open to receiving constructive feedback
  • • Analytical thinker with strong time management and prioritization skills
  • • Excellent written and verbal communication
  • • Collaborative, inclusive, and flexible team member
  • • Resourceful self-starter
  • • Interest in fine jewelry and design


Annual compensation for this role is $80,000 - $100,000 annually; offer will be commensurate with experience.

Options


We accept all major credit cards, verified checks and cash in-store, store layaways, as well as PayPal, AmazonPay, GooglePay, MetaPay, ShopPay and Klarna payments.

Store Layaways

Klarna & ShopPay