Customer Service

Our Customer Care team is available Monday-Friday 10am-6pm EST.

Made-to-Order

Ring Sizing

Insurance

Gemstone Grading Reports

Purchasing Agreement

Custom Terms & Conditions

Fulfillment Timelines

Shipping within the continental United States

International Shipping

Store Pick Up

Shipping to Mociun

Initiate a Return or Exchange

Requests can be submitted by visiting our returns & exchanges portal.
All returns/exchanges require authorization. We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees or items damaged in shipping.

Damaged Items

If your items are damaged upon arrival, please take detailed photos of the outside of the box as well as the packaging materials and damaged item(s). Click here to initiate a replacement request for a damaged item. Requests must be received within seven days of delivery. Please keep in mind that replacements cannot be issued without proper documentation. Requests received more than seven days from delivery or without proper photo documentation will not be processed.

Returns & Exchanges

All eligible purchases can be exchanged for a store credit in the form of a gift card within 14 days of pick up/delivery. Gift cards do not expire and are final sale. Mociun offers refunds on eligible purchases. Refunds are subject to a 20% restocking fee and issued only after pieces have been inspected. Final sale merchandise cannot be exchanged or returned at any time. Please reference our 'Fine Jewelry FAQs' page for more information on which pieces are eligible for return/exchange.

Mociun Jewelry

Altered (resized or customized) and made-to-order pieces are final sale. Jewelry will not be accepted for return, exchange or credit if it is damaged or shows signs of wear. Deposits are nonrefundable and will be converted to store credit after seven days if the remaining balance has not been paid in full.

Home Goods, Apothecary, & Accessories

All apothecary items are final sale.
All sale items are final sale.
Worn, used, or altered merchandise cannot be exchanged or returned.
Mociun does not repair or replace merchandise that is damaged or broken after purchase.

Mociun Custom

All custom and made-to-order jewelry is final sale and ineligible for returns or exchanges without exceptions. A 50% deposit is required to begin production on a Mociun custom or made-to-order jewelry piece. Unless prior arrangements have been made, final payment is due within seven days of notification that the piece is complete. Final payments received after seven days will be subject to a 5% late fee of the total cost of the ring.

Care Guide

Repairs & Warranty

Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening free of charge on all Mociun pieces. Outside of warranty, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers partnered with Mociun.

To initiate a repair, please complete our Repair Authorization Form. Our repairs team will be in touch upon receipt and review of your form.

All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option.

For more information, please email repairs@mociun.com.

Careers


If you are interested in joining our team, please email us at jobs@mociun.com! Include a cover letter and your resumé.

You can find career opportunities with Mociun here and on our Instagram account, @Mociun.

Due to the high volume of interest, we are not able to respond to every inquiry. We review every resumé received and will be in touch if we feel you might be a good fit.


Customer Service Specialist

Logistics & Fulfillment Coordinator

Appointment Guidelines


Our store is currently open by appointment only.

All guests must wear a mask that fully covers their nose and mouth for the duration of the appointment. Upon entry, our staff will take your temperature with a contact-free thermometer. You will be directed to our restroom where you can wash your hands prior to your appointment. We ask that clients limit their party to no more than two guests. Please do not touch any items until instructed to do so by staff.

To ensure that all of our clients are given undivided attention, please arrive at your appointment on time. If you are late to your appointment we may ask that you reschedule.

Our staff requires time to clean jewelry pieces and common areas between clients. Keep in mind that we may not be able to extend your appointment time and may need to schedule a follow up.

We're looking forward to seeing you! Our team will be in touch if we have any questions prior to your appointment.

Promotions & Sales


Since the beginning we’ve valued the rare and unusual, finding it as a source of creativity and inspiration. By pricing our offerings responsibly, we have the ability to pour this into everything that we do. We are able to make sure that our team and our artisans are compensated fairly for their hard work and dedication, and that our clients receive pieces and care that will last a lifetime. Our collections are created and released with intention, not a predetermined seasonal schedule, we believe in supporting artists, and we do not over inflate our prices just to mark them down as a “sale.” You can expect this consistency from us.

We create high quality fine jewelry to celebrate all of life’s special moments and are so honored to have your support. When you connect with our designs, there’s no greater compliment. We want to keep creating and keep working with you all year and for many years to come.

Sample Sales


While promotions are not our thing, every few years, we do tend to have a sample sale to clean out our safes and make room for new arrivals. This means retiring old styles, saying good-bye to production samples that never made it to our collection, and retiring floor samples that are gently worn or slightly imperfect. These events are done as needed and never scheduled. Due to their infrequent nature, they should not be anticipated. We always give our existing clients first picks with early access so be sure to sign up for our newsletter to stay in the loop.