Customer Service

Because we carry such a wide range of options, most of our pieces are made to order. They are made especially for you to your specifications.

Can I return made-to-order pieces?

We cannot return most made-to-order pieces as the items are made just for you. If you find that your order is not a perfect fit or if you’d like to change something about it, it is possible that we can help! If you’re unsure about sizing or possible alterations, just reach out and our team would love to assist!

Are all jewelry items on your website in stock?

While we do carry samples and have stock in some of our styles, in stock pieces are always made in 14k or 18k yellow gold and rings are a size 6 or 9. While we keep a wide selection of styles in stock, not every style is available.

All of our in-stock rings are a size 6. We chose 6 as our sample size because it is in the middle of the average ring size range and is easily resizable up or down in most cases.

How long does it take to get a ring resized?

If you are interested in a one-of-a-kind or collection ring and you know your/your partner’s ring size, please allow 2 weeks for resizing. If you are unsure of your/your partner’s ring size, we always recommend taking the ring as is, in a size 6. Your first resize is complimentary and you can take advantage of this service at any time.

Can I purchase a band as-is directly from the website?

Because we offer such a wide selection of bands, all of our band styles are made to order. We do keep samples of each style in stock for try on in store or to have shipped to your door. Our samples are available in most styles in size 6 and size 9. If you are interested in scheduling a visit to try on our samples, you can do so by clicking here. To arrange an at home try on, please contact online@mociun.com.

How do I determine my ring size?

If you need help determining ring size, the most accurate option is to work with an experienced fine jewelry professional. There are many factors to keep in mind with ring sizing and using an at home kit can often be inaccurate without an expert’s help. Our hands naturally fluctuate in size depending on diet, exercise, and environmental factors. Anatomy should also be considered. If you are unable to visit a fine jeweler to determine ring size or would like to keep it a surprise, we recommend selecting a size 6 and returning for resizing once you have determined proper sizing. In cases where we are unable to resize, a new piece will be made for you instead.

We strongly encourage you to insure all of your fine jewelry pieces.

Can I add my new jewelry item to my current insurance policy?

If you have a current insurance policy, it is possible that you will be able to add your pieces onto your coverage. 

Do you recommend an insurance company?

If you are starting a new policy, we recommend Jewelers Mutual.

Does your jewelry get appraised?

All of our pieces over $5,000 come with a complimentary, third-party appraisal report compiled by a certified Graduate Gemologist. This report provides all of the information required to insure your fine jewelry piece. We are happy to provide appraisals upon request for items under $5,000 for an additional $150.

Do your pieces come with a GIA Grading Report?

Many of our pieces with diamonds over 0.50 ct. come with a complimentary GIA Grading Report. You can view this information on our site by clicking on the stone information in the 'Item Details' section of the product page. You will be redirected to GIA's website where you can view the report in full. A physical copy of this information will accompany your order.

For stones that do not include a complimentary grading report, we are happy to add this service for a small fee. Please contact us in advance of your order to inquire about pricing.

Your purchase confirms that you have been provided with proper care information. With your purchase, you acknowledge that proper wear, care, and maintenance of your Mociun jewelry was explained and that you agree to Mociun’s terms, including our returns/exchanges, warranty, and repair policies.

What if my purchase was a gift?

If your order was purchased as a gift, we encourage the recipient to visit in-person or reference our care guide to review the care of their piece.

Please carefully read and review all information below. These terms and conditions are non-negotiable and offer no exceptions under any circumstances.

What is the consultation process?

All custom inquiries are reviewed comprehensively by our team and matched to the appropriate specialist. Depending on your project’s scope, inspiration, and budget, we’ll connect you with the perfect person to bring your vision to life. 
Your design consultation is as personal as your project and can be structured however you like. Many clients choose to meet in person or virtually over Zoom, but consultations can also take place over the phone or email, or any combination of these mediums. Whether you are meeting with us in person or virtually, it is very important to provide us with as much information on your project as possible prior to our consultation. This information allows us to source stones and prepare options for you to choose from during your consultation. If your budget or vision changes prior to your consultation, please let us know so that we can adjust accordingly.  If your design consultation is virtual, please clear up to two hours of your time and make sure that you are in a quiet place with a stable internet connection. 

What do I need to prepare prior to my consultation?

Please review our gallery for design inspiration and bring those ideas and inspirations to the table! Additionally, it’s best to determine your ring size if you are creating a ring prior to the consultation. You can find more information on this step in our Fine Jewelry FAQs. If you are designing this piece for someone else and are unsure of their ring size, our team will be able to advise you on sizing considerations. Your ring will be made in the size of your choice. Do note, if you ever need an adjustment, our team can help! Keep in mind that resizing may be limited for certain designs and can impact the structure of your setting. Alteration options vary by style and can be performed for a fee.

Can you tell me more about the design process?

During your consultation, our team will discuss design considerations and show you potential diamond and gemstone options and layouts to help you settle on the perfect style.

Metal: We typically make our pieces in 18k yellow gold but also work with 14k gold in rose, yellow, and white, as well as platinum. 
For Rings: Your custom ring is made in the size of your choice. If you are designing for someone else and would like to keep it a surprise, we’re happy to advise on sizing. Future sizing adjustments are available for a small fee but keep in mind that any alterations to the setting do have an impact on the structure of your ring. Excessive resizes can eventually impact the integrity of the ring and may require complex and expensive work to address. Please consult our team on sizing and fit so that we can help you determine the best options. 
Settings: Most stones can be secured in your choice of round prong, flat prong, full bezel, or modified bezel settings. Depending on your setting preference, there may be additional options such as number of prongs, shape and orientation.
Basket: Some styles can be made with an open basket to reveal more of your stone(s). Closed baskets are also an option. 
Shank width: Most of our pieces are made with a 1.7mm band. While we do not offer a thinner option due to structural concerns, thicker options are available.
Shank style: Most styles can be made with 1.7mm round, 1.7-3mm square, 1.7-3mm knife edge, 1.7-3mm half round or modifications of square and round to include raised shoulders.

How do you price custom projects?

We price our custom pieces based on type, quantity and quality of the stones, metals and complexity of your unique design. While we do have minimums in place, exact pricing depends on the scope of your project. Our team will discuss any considerations during the design process and provide you with pricing for your specific project. We recommend reviewing current pieces on our website to familiarize yourself with pricing.. 

What’s your custom pricing for resetting?

Rings start at $4,000 with earrings and necklaces starting at $2,000.

What’s your pricing for customizations of existing Mociun collection styles?

Rings start at $5,000 with earrings and necklaces starting at $2,000.

What’s your pricing for one-of-a-kind pieces?

All projects start at $8,000. 

What’s your pricing for Bespoke by Caitlin Mociun?

These projects are handpicked by Caitlin based on your inspiration and vary in pricing, but typically start at $25,000.

Is a deposit required for a custom project?

To begin working on a custom project, a deposit of $1,000 is required. This deposit allows our team to source any required materials for your project. This deposit is applied toward the total price of your finished piece. Should you choose not to proceed with the custom program, this deposit may be used to return any materials you have provided via UPS Next Day shipping, fully insured with a signature required upon delivery. 

How do I make a deposit?

You will receive an email containing a link to provide your deposit securely through our website. Payment of the deposit confirms your understanding and compliance with our terms. If you have any questions or at all unclear on any terms, please discuss with our team prior to making a deposit. 

Can my deposit be refunded or applied to a future purchase?

Our team spends a great deal of time on each custom project, for this reason deposits cannot be returned or applied toward another purchase if you choose not to move forward with your custom piece. 

Are custom items returnable?

It is important to note that this deposit, as well as any other payments made before the balance is paid in full, is non-refundable and non-transferable. 

Heirloom Stones & Resetting
Will I be able to use a stone purchased elsewhere in my custom order?

We pride ourselves in our selective inventory of unique stones handpicked by our team and do not work with any outside purchased stones for custom designs.

Will I be able to use an heirloom stone in my custom order?

We are happy to consider working with clients’ personal stones for sentimental reasons, but we ask that you leave the use of the stones up to our discretion when working on your piece.

Are you able to reset or rework my own fine jewelry piece?

We love working with our clients’ current fine jewelry pieces! Our team works with engagement rings, antique treasures, single earrings who’ve lost their mate, and family keepsakes; reimagining them into modern heirlooms. 

What’s the first step of the heirloom redesign process?

To help streamline the design process, provide heirloom stones prior to your consultation. Upon completion of the agreement, please send to us the item(s) or loose stone(s) that you wish to rework. If your stone(s) is currently mounted or in a setting, our team of jewelers can remove them from you or you may choose to have them removed by a local jeweler prior to sending them to us. We recommend shipping insured via UPS with a signature upon delivery. Mociun is not responsible for items before they are delivered so these steps can help to ensure that your item(s) are protected at all times. Once your shipment is delivered to us, our team will immediately send a confirmation of receipt. 
Shipments should be sent to the following address: Mociun 683 Driggs Avenue Brooklyn, NY 11211

What if I want to bring my item(s) to your store in Williamsburg?

If you are able to visit our store, you are also welcome to schedule an appointment and drop off any materials in person. Our staff will be happy to assist you in scheduling your visit should you need any help.

What if my stone I want to use is still in its original setting?

If your gemstone(s) are sent to us in a setting, our jewelers will carefully remove them. Please note that the complexity of this process varies depending on the setting and some are more difficult than others. While our jewelers take every precaution and are highly skilled, in some cases damage to the setting may occur. Mociun is not responsible for any damage that occurs to personal stones during unmounting. 

What if I want the setting back after the stone(s) is removed?

If you wish to have the setting returned to you with your completed piece, we will safely store it for you until your new Mociun piece is ready. Please indicate if you would like your original setting back  prior to shipping your stone(s). 

Is Mociun able to recycle my original setting?

Yes, you may seek a credit toward your project if you would like us to recycle the setting. Please indicate if you would like your original setting recycled prior to shipping. Recycling credits are based on weight and the exact price of the materials on a daily basis. Our team will inform you of your credit amount when the stone(s) have been removed from your original setting. 

Can you use part of my original setting in my new setting?

We are unable to recycle your original setting directly into your new setting due to unique alloy mixtures and integral concerns. 

What if my heirloom stone(s) is not graded?

If the gemstone(s) you have provided has not already been graded by the Gemological Institute of America or American Gemological Laboratories, our team will initiate this process upon receipt. This process can take up to four weeks. If you’d prefer not to have your stones graded, just let us know. Once completed, our team will be in touch with your grading report and help you schedule a design consultation.

What’s the payment process?

After your design is finalized, our team will confirm all of your choices and send over an invoice for your project. A minimum deposit of 50% of the total price is required to begin production. Layaway and financing options are available if you’d prefer to split payments. If you think you might be interested in a layaway plan, please discuss your options with us prior to your design consultation. Payment arrangements must be discussed prior to production and cannot be changed once your project is in this stage.

How is sales tax calculated?

Applicable sales tax is determined by shipping destination. You are required to determine how and where you would like to take delivery of your item when payment is provided. This cannot be changed. Upon completion of this contract, if you wish to take delivery of your item from our physical location at 683 Driggs Ave, Brooklyn, NY 11211, New York State, Kings County, and Brooklyn City Taxes will be applied. If your item is being shipped to California, Colorado, District of Columbia, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Virginia, or Washington, applicable taxes will be applied. At the time of this contract’s creation, Mociun does not collect sales tax in any other US regions, however this is subject to change at any time without prior notice. If Mociun forms an economic nexus in the state you are shipping to before you have paid in full, you will be notified and will be held responsible for sales tax on top of the total price of your item. 

What if my item is being shipped internationally?

A: If your item is being shipped internationally, you are responsible for any associated customs duties and taxes. These fees are not included in the price of your item. Any applicable fees are collected at checkout and are determined based on the ultimate destination.

What does the production process look like?

Once your payment is received, our team will begin production work on your project. This process typically takes 6 to 8 weeks but can occasionally take more or less time depending on the scope of your design. Our team will provide you with an estimated timeline once your project has been defined. We’ll be in touch along the way with any updates. While we do our best to accommodate expedited timelines, this is not always possible. If there is a particular date you are hoping to have your project completed by, please let us know prior to your consultation.

Will my Mociun piece be appraised?

Once your new Mociun piece is complete, it will be appraised by a licensed Graduate Gemologist. An appraisal document will be created and accompany your finished piece. This document provides all information required to insure your piece. We highly recommend insuring all fine jewelry and refer clients to Jewelers Mutual for this coverage. Appraisals should be updated every two to three years to ensure that they match the current market value of your jewelry. 

What is your delivery process once the piece is completed?

After your new Mociun piece is completed and has been appraised, it is ready to be shipped or picked up. Please note the items must be paid for in full prior to taking delivery. You will be notified as soon as your custom project is ready. If there is a remaining balance to be paid, this must be resolved within 7 days. Payments made after 7 days are subject to a 5% late fee on the total amount of purchase. You will be provided with tracking information as soon as your order ships. 

Will my shipped piece be insured?

Your finished piece will be fully insured and require a signature upon delivery. Domestic shipping is complimentary via UPS, fully insured with a signature required upon delivery. 

Do you offer expedited and international shipping?

Yes, we also offer expedited and international shipping options at cost. 

What if I want to pick up my order in-store?

If you are collecting your order from our store, our team will be in touch with a confirmation email as soon as it is ready for pick up. Orders can be picked up at 683 Driggs Avenue in Brooklyn, NY, Monday through Saturday from 10am-6pm. No appointment is required for pick up. 

How should I care for my item?

During your design consultation, our team will discuss proper wear and care for your finished piece based on the particular style you have chosen. Following these guidelines is essential for the longevity of your jewelry. You will be provided with a care guide booklet that provides further information. This information is available on our website as well and can be found here.

What is your servicing policy?

All Mociun pieces include complimentary servicing for their lifetime. Servicing is a part of proper wear and care and should be done one to two times per year depending on the style and care. Servicing typically takes two weeks to complete and includes an inspection of your stones and setting, through cleaning, and tightening of all stones. To coordinate a servicing appointment, please contact our Repairs & Service Coordinator or schedule an appointment through our website. 

How long do shipments take?

Shipping confirmations are sent once your order is en route. Ground shipping can take up to 5 business days depending on the exact destination. Expedited shipping options through UPS are offered at checkout. 

How much does domestic shipping cost?

We offer complimentary ground shipping on all orders over $200 shipped within the continental United States. For domestic orders under $200, we offer flat rate $10 UPS ground shipping. Jewelry packages are always insured and will require an adult signature upon delivery. 

Can my item be shipped to a P.O. Box?

Yes, shipping to P.O. Boxes and APO/FPO/DPO addresses is available and fulfilled through USPS.

Can my item be shipped internationally?

Yes. International orders are shipped via UPS. We do not offer free shipping on goods shipped outside of the continental United States. International shipping costs are determined by the carrier. Once an item is in your cart you can use the shipping estimator on the right side of the shopping cart page to calculate shipping cost. Please note, all international packages are subject to taxes and duties upon delivery in your territory. Shipping quotes exclude duties and taxes. Mociun will not be responsible for the cost of clearing your items through customs. Please email online@mociun.com with your full shipping address and item(s) you wish to purchase to receive a duties and taxes quote.

Can I pick up my item in-store?

In-store pickup is available at our Mociun Fine Jewelry location, located at 683 Driggs Ave, Brooklyn NY 11211, Monday-Saturday, 12pm-6pm. For in-store pickup, select this option at checkout. Our staff will be in touch with a confirmation email as soon as your order is ready for pick up. For same day pick up, please contact our team to see if this is possible and make arrangements. All home goods orders must be picked up within 60 days from when the order is placed. If not picked up within 60 days, the items will be restocked and a Mociun gift card will be issued to the customer. For Fine Jewelry that is not picked up within 60 days from when your order is ready, our team will contact you to confirm either a pick-up date or shipping address.

How do I ship to Mociun?

All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover costs of return shipping. We recommend fully insuring all shipments. If you are shipping fine jewelry, contact your insurance provider to determine your best shipping option.

How do I initiate a return or an exchange?

Requests can be submitted by visiting our returns & exchanges portal. All returns/exchanges require authorization. We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. 

Can Mociun jewelry be returned or exchanged?

All eligible purchases can be exchanged for store credit within 14 days of pick up/delivery. Mociun offers refunds on eligible purchases. Refunds are subject to a 20% restocking fee issued upon inspection. Altered (resized or customized) and made-to-order pieces are final sale and cannot be exchanged or returned at any time. If your Mociun piece requires service, email repairs@mociun.com for assistance. We recommend consulting our jewelry care guide for information on proper care and maintenance.

Can Mociun custom pieces be returned or exchanged?

All custom and made-to-order jewelry is final sale and ineligible for returns or exchanges without exceptions. All deposits toward custom projects are ineligible for refund and cannot be converted to store credit.

How do international returns or exchanges work?

For all international returns/exchanges, you are responsible for the cost of return shipping to Mociun. Additionally, it is your responsibility to properly declare shipments for customs purposes. Mociun is not responsible for any fees incurred as a result of improper declarations. 

If your items are damaged upon arrival, please take detailed photos of the outside of the box as well as the packaging materials and damaged item(s). Click here to initiate a replacement request for a damaged item. Requests must be received within seven days of delivery. Please keep in mind that replacements cannot be issued without proper documentation. Requests received more than seven days from delivery or without proper photo documentation will not be processed. We do not offer refunds for items damaged in shipping.

How can I clean my jewelry at home?

Polish your jewelry with a lint-free, 100% cotton cloth. Gentle cleaning with lukewarm water, soap, and a soft toothbrush is also recommended. Always check the tightness of stones before and after cleaning, especially when using a steam cleaner. Never use an ultrasonic cleaner on micro pavé stones, opals, emeralds, or turquoise. Do not brush turquoise—use your fingers to clean. We offer specially formulated Mociun jewelry cleaner than is available for purchase here.
Fine jewelry should be stored securely in fabric-lined or leather-lined boxes. Pieces can also be wrapped in soft fabric. We recommend keeping an up-to-date inventory of your collection, including photographs and any appraisals, in the event that an insurance claim or police report needs to be filed.

When do I need to remove my jewelry?

*  Exercising -any strenuous activity including cardio, yoga, lifting weights, swimming, etc. These activities, particularly ones using your hands, put pressure on your pieces, causing them to bend, warp, or for stones to become loose in their settings. Chlorinated water can also react chemically with metals, changing the color, weakening settings, or pitting gold. Something as simple as extended time in water can harm jewelry, even if the damage is not immediately apparent.

* Showering or bathing- Hard water, shampoos, and conditioners can become stuck behind settings, causing damage to your pieces. Soap scum can be hard to remove and causes jewelry to look discolored and grimy.  

* Sleeping - The extended heat and pressure that occurs during sleep can wreak havoc on delicate and fine jewelry. Keep a jewelry-appropriate container next to your bed so that you can remove your pieces every night. 

* Applying perfumes, lotions, oils, makeup or hair products - Products can build up on the jewelry, damaging certain stones, dulling their appearance, and requiring more frequent cleaning.

* Cooking, baking or doing the dishes - These activities can cause debris to become lodged in settings and diminish the appearance of your pieces.

* Cleaning, especially with bleach or other harsh chemicals - Harsh chemicals such as bleach can pit metals and weaken settings, causing stone loss.

* Gardening - The pressure from holding gardening tools can cause damage to settings even when wearing gloves. Removing your pieces before gardening also ensures that they remain free from dirt and debris.

* Painting, throwing pottery, or play - These activities are best done with your jewelry safely out of the way.

Should I wear my jewelry to work?

Depending on your lifestyle and occupation, consider removing your jewelry during working hours. Contact with potentially damaging materials can be a daily reality. Professionals in the food, art, or medical industries, for example, may use their hands much more actively than those with office jobs. Please refer to our care instructions when deciding what works best for you.

What if my earring backs are too loose from wear?

Mociun is happy to tighten loose backs free of charge. We also offer screw-back posts if you’d prefer a little extra security. Please inquire with our store staff for screw-back pricing. 

How do I know if my gemstones are loose?

Checking for loose gemstones for any pieces with stones, especially rings, we recommend having the tightness of the stones checked regularly by a professional. Depending on the amount of wear the piece receives, stones should be checked every 4 to 6 months. Stones should also be checked more frequently at home. You can use a simple pinhead to gently tap the surface and sides of the stone and see if they move. We also recommend listening for loose stones by holding your piece between your thumb and middle finger next to your ear while gently striking it with your index finger. We are happy to provide a virtual demonstration for these techniques upon request. If even one stone is moving, refrain from wearing the piece until it can be tightened. We are happy to provide a virtual demonstration of this method.
Micro pavé set stones require extra care from their owner to prevent loss. Stones should be checked at least every month, until you get used to the frequency with which your piece requires service. Never wear a micro pavé piece that has a loose or missing stone, as it’s highly likely that there is at least one other loose stone.

How should I care for my precious stones?

Precious stones are ordered in ascending levels of hardness from 1 to 10 on the Mohs' scale. Opals and turquoise, which range between 5 and 6.5 respectively, are more easily scratched, whereas diamonds, at 10, are more likely to do the scratching. The Mohs' scale is not a linear scale. Instead it ranks gems on a relative scale based on their scratch hardness; so although a sapphire is a 9, a diamond at 10 is many times harder. Being aware of the relative inclination towards scratching/being scratched is important when wearing and storing your jewelry.

How is a gemstone’s durability defined?

Though it is valuable information, there is more to durability than just hardness. Gemologists define durability as a gemstone’s ability to withstand wear, heat, light, household chemicals, and low or high humidity. Since different gemstones have different properties, they have varying tolerances to these stressors. A gemstone’s hardness is a good indicator of how well it will resist scratches and abrasions. In evaluating a gemstone’s durability, gem experts consider three factors: hardness, toughness, and stability. No single gemstone scores a “perfect 10,” so you should weigh all three of these factors when choosing which gemstone or piece of jewelry is right for you and your lifestyle.

While promotions are not our thing, every few years, we do tend to have a sample sale to clean out our safes and make room for new arrivals. This means retiring old styles, saying good-bye to production samples that never made it to our collection, and passing on floor samples that are gently worn or slightly imperfect. These events are done as needed and never scheduled. Due to their infrequent nature, they should not be anticipated. We always give our existing clients first picks with early access so be sure to sign up for our newsletter to stay in the loop.

Mociun is seeking a driven individual with a desire to grow with and within the brand. The Fine Jewelry Sales Assistant is responsible for delivering exceptional client experiences in an inspiring store environment. The successful candidate enjoys fine jewelry, art and design, and will be excited by the prospect of working with the Mociun jewelry assortment. This person is able to effectively and genuinely communicate this passion to our clients. A proven record of sales success and ability to work collaboratively as part of a team is essential in this role.
This full-time position is based in Williamsburg, Brooklyn and reports to the Store Director.

KEY RESPONSIBILITIES

• Prepare the store for opening in the morning through thoughtful merchandising, and pack up the store at the end of day with respect and care for all fine jewelry pieces
• Create a welcoming store environment by greeting each client and being available to provide information and answer questions
• Ensure that all client information is properly collected and organized
• Elevate client experience by consistently delivering knowledgeable, luxury sales service
• Develop and deepen client relationships to drive sales and ensure lifetime loyalty and spend
• Maintain strong understanding of products and services through regular product knowledge meetings and continuing education opportunities
• Ensure after-sales service is delivered in a thorough and enjoyable manner
• Liaise with the Client Experience Team to address all client needs for optimized customer service
• Represent the brand identity and maintain integrity in interactions, both in person and through written communications
• Ensure proper care is taken for all sales, paperwork, receipts and invoices
• Follow all safety and loss prevention systems and processes
• Develop personal and team working strategies and selling plans to consistently achieve and exceed sales goals
• Contribute to regular sales meetings by communicating client requests and recognized trends
• Follow all established operational procedures consistently and thoroughly

QUALIFICATIONS

• Minimum of 3 years experience in a luxury sales role
• Proven record of success in high volume, high value sales environments
• Familiarity with Airtable, Google Workspaces, iOS, macOS, and Shopify strongly preferred
• Understanding of market competition and positioning, and client demographic
• Excellent written and verbal communication
• Compliance with local, state, and federal vaccination requirements



PERSONAL ATTRIBUTES

•  Flexible schedule with ability to work 40+ hours per week
• Ability to remain neutral and navigate complex relationships and interactions with both staff and customers, demonstrating fair mindedness and impartiality
• High energy and positive attitude
• Ability to work collaboratively with a small team
• Ability to work autonomously as well as collaboratively
• Punctuality 
• Polished, professional appearance and sense of style

Mociun is seeking a driven individual with a desire to grow with and within the brand. The Senior Fine Jewelry Sales Specialist is responsible for delivering exceptional client experiences in a casual and inspiring environment. The successful candidate enjoys fine jewelry, art and design, and is able to effectively and genuinely communicate this passion to our clients. A proven record of sales success and ability to work collaboratively as part of a team is essential in this role.
This full-time position is based in Williamsburg, Brooklyn and reports to the Store Director.

KEY RESPONSIBILITIES

• Prepare the store for opening in the morning through thoughtful merchandising, and pack up the store at the end of day with respect and care for all fine jewelry pieces
• Create a welcoming store environment by greeting each client and being available to provide information and answer questions
• Host in-person and virtual appointments with clients
• Ensure that all client information is properly collected and organized
• Elevate client experience by consistently delivering knowledgeable, luxury service
• Develop and deepen client relationships to drive sales and ensure lifetime loyalty and spend
• Maintain strong understanding of products and services through regular product knowledge meetings and continuing education opportunities
• Ensure after-sales service is delivered in a thorough and enjoyable manner
• Liaise with the Client Experience Team to address all client needs for optimized customer service
• Represent the brand identity and maintain integrity in interactions, both in person and through written communications
• Ensure proper care is taken for all sales, paperwork, receipts and invoices
• Follow all safety and loss prevention systems and processes
• Develop personal and team working strategies and selling plans to consistently achieve and exceed sales goals
• Contribute to regular sales meetings by communicating client requests and recognized trends
• Follow all established operational procedures consistently and thoroughly

QUALIFICATIONS

• Minimum of 5 years experience in a senior sales role, and minimum of 3 years selling fine jewelry
• GIA Diamond Essentials and Colored Stone Essentials certification strongly preferred
• Proven record of success in high volume, high value sales environments
• Familiarity with Airtable, Google Workspaces, iOS, macOS, and Shopify strongly preferred
• Understanding of market competition and positioning, and client demographic
• Excellent written and verbal communication
• Compliance with local, state, and federal vaccination requirements



PERSONAL ATTRIBUTES

• Flexible schedule with ability to work 40+ hours per week
• Ability to remain neutral and navigate complex relationships and interactions with both staff and customers, demonstrating fair mindedness and impartiality
• High energy and positive attitude
• Ability to work collaboratively with a small team
• Punctuality
• Polished, professional appearance and sense of style

Mociun is seeking a knowledgeable Ecommerce Associate to assist with the daily operations and expansion of our webstore. As an integral part of the team, this role will be responsible for supporting all channels of the business by facilitating the delivery of product information through our online store. The ideal candidate will be solution-oriented and proactively seek out new innovations within the needs of a busy ecommerce store. This role requires an enthusiastic and analytical candidate that is diligent with deadlines, organizational systems, and multitasking. This candidate will be able to communicate their ideas thoughtfully both verbally and visually, have constructive and well-developed opinions, and be collaborative by nature. The successful candidate will be passionate about data and information systems, enjoy art and design, and be excited by the prospect of working collaboratively as a part of a team. This multifaceted role requires a high level of professionalism and will involve working in a fast-paced and dynamic work environment.

This role reports to the Director of Technology. This is a full-time position based from our office located at 683 Driggs Ave, Brooklyn, Monday-Friday from 10am-6pm, with occasional overtime required as needed.

RESPONSIBILITIES:

ECOMMERCE

• Review product listings for accuracy of information and ensure that they are free from errors
• Format product information for use across multiple channels
• Organize and upload creative assets for products and collections
• Maintain product collections; create, update and merchandise as needed
• Organize photo assets for post production, renaming photos and organizing for ease of use
• Add photo descriptions and alt text to product photos for ADA compliance
• Conduct weekly website audits to ensure that all aspects of the site are functional
• Report any bugs or areas of improvement to supervisor in a timely manner
• Provide suggestions for optimization
• Manage and maintain third-party applications and add ons
• Track and analyze KPIs and contribute to regular performance reports; using this information to:
• Create/update/merchandise collections
• Create and present site metrics at company wide monthly meetings
• Maintain CMS

SOCIAL MEDIA

• Maintain and merchandise Pinterest boards regularly to include new releases and collections
• Maintain product catalogs across social media platforms
• Resolve publication issues
• Ensure best practices are followed across all channels

EMAIL MARKETING

• Create compelling email marketing flows through Klaviyo, working with Creative team
• Schedule email campaigns on time and ensure that they are free of errors
• Track KPIs and report on campaign results

QUALIFICATIONS

• BA in Retail Merchandising or Digital Marketing related area
• Minimum 1 year experience in an ecommerce environment; experience with Shopify required
• Familiarity with various social media platforms; Facebook, Instagram, TikTok, etc.
• Proficient with macOS
• Experience with G Suite, email marketing platform and CSV software, a plus
• Experience with Airtable, Klavyio, and Facebook Business/Creator Studio a plus
• HTML/CSS/UX knowledge encouraged
• Compliance with local, state, and federal vaccination requirements

PERSONAL ATTRIBUTES

• Highly organized, detail-oriented, able to manage multiple priorities, and meet deadlines in a fast-paced, demanding environment
• Collaborative, inclusive, and flexible team member
• Resourceful self-starter who gets things done and is excited to learn
• Able to present concepts in a clear and convincing manner to a broad range of audiences, open to receiving constructive feedback and adapting

Mociun is seeking an experienced sales professional to fill a fast-paced retail position within the brand.

The ideal candidate must be polished, with excellent communication and interpersonal skills geared towards driving sales and communicating product information to clients. The key focus of the role is to provide exceptional customer service and sales support, by assisting both clients and the Director of Buying.

This is a part-time position with opportunity for growth. This role is based out of our offices and store in Brooklyn. This position has the opportunity to transition into a full-time role.

RESPONSIBILITIES

CLIENT RELATIONS

• Drive sales to ensure client loyalty and high-value spend
• Maintain brand voice across all channels by providing excellent written and verbal communication
• Respond to relevant client inquiries in a timely and thorough manner
• Demonstrate a sense of confidence and professionalism in all interactions
• Communicate recurring client issues or requests to management as needed
• Notate all client communications through appropriate client relationship management systems
• Create a welcoming environment for clients by displaying a positive, outgoing attitude
• Relay vendor and product information to clients in a lively, enthusiastic manner
• Follow proper client relationship management procedures
• Confidently assist clients with checkout process through iOS POS system
• Package and gift wrap client purchases to expected presentation level
• Communicate special requests to Director of Buying and assist with fulfillment as needed
• Direct flow of traffic within store
• Assist clients picking up orders in store

PRODUCT MANAGEMENT

• Manage incoming Home Goods shipments
• Receive shipments in a timely manner, following designated protocol
• Assist Director of Buying with merchandising store displays and replace items as needed to meet presentation standards
• Conduct regular stock-takes and ensure that inventory is accurate in an organized manner
• Proactively initiate inventory transfers to maintain appropriate stock levels at Mociun
• Appreciate fine, luxury products and handle fragile pieces with care
• Provide management with client feedback and suggest areas of improvement where necessary
• Stays current on design trends in the local market
• Demonstrate knowledge of third party vendors and product lines, including proper care & maintenance of all home & decor offerings

EXPECTATION OF STAFF

• Demonstrate a strong understanding of and adhere to company policies and procedures
• Maintain a positive and respectful attitude
• Demonstrate flexible and efficient time management
• Follow safety protocols
• Ability to work a flexible schedule as needed
• Desire to grow in role and responsibilities
• Assist with light housekeeping to ensure cleanliness and environmental standards



QUALIFICATIONS

• Minimum 2 years experience in a sales role
• Strong communication skills
• A commitment to delivering top notch, personalized customer service
• Excellent organization skills and attention to detail
• Experience with POS systems and iOS required; Shopify and Airtable strongly preferred
• Ability to work autonomously as well as collaboratively
• High energy and positive attitude
• Experience and/or interest in art and design
• Compliance with local, state, and federal vaccination requirements