Mociun | Customer Service

Our Customer Care team is available Monday-Friday 11am-7pm EST.

Care Guide

The Fine Print
These instructions provide important information and guidelines for the care of the gemstones and setting of your special Mociun piece. We recommend reading this entire guide for repair and warranty information.

Caring for your Mociun jewelry begins with mindfulness: knowing when to put it on, when to take it off, and when to have it serviced professionally. Our instructions were created specifically for Mociun pieces, but are applicable to all fine jewelry. As a general rule, we advise our clients: If you would not wear a silk blouse or dress to do an activity, it is a good idea to set aside your jewelry as well. Mociun is always available to consult with you about any care questions. You can reach us at repairs@mociun.com.

Mindful Maintenance
Depending on your lifestyle and occupation, consider removing your jewelry during working hours. Contact with potentially damaging materials can be a daily reality. Professionals in the food, art, or medical industries, for example, may use their hands much more actively than those with office jobs. Please consider our care instructions while deciding whether your workplace is an appropriate environment for your new jewelry.

Although it can be tempting to wear your jewelry all the time, please remove all pieces when:
• Exercising: any strenuous activity including cardio, yoga, lifting weights, swimming, etc. These activities, particularly ones using your hands, put pressure on your pieces, causing them to bend, warp, or for stones to become loose in their settings. Chlorinated water can also react chemically with metals, changing the color, weakening settings, or pitting gold. Something as simple as extended time in water can harm jewelry, even if the damage is not immediately apparent.
• Showering or bathing. Hard water, shampoos, and conditioners can become stuck behind settings, causing damage to your pieces. Soap scum can be hard to remove and causes jewelry to look discolored and grimy.
• Sleeping. The extended heat and pressure that occurs during sleep can wreak havoc on delicate and fine jewelry. Keep a jewelry-appropriate container next to your bed so that you can remove your pieces every night.
• Applying perfumes, lotions, oils, makeup, or hair products. Products can build up on the jewelry, damaging certain stones, dulling their appearance, and requiring more frequent cleaning.
• Cooking, baking, or doing dishes. These activities can cause debris to become lodged in settings and diminish the appearance of your pieces.
• Cleaning, especially with bleach or other harsh chemicals. Harsh chemicals such as bleach can pit metals and weaken settings, causing stone loss.
• Gardening. The pressure from holding gardening tools can cause damage to settings even when wearing gloves. Removing your pieces before gardening also ensures that they remain free from dirt and debris.
• Painting, throwing pottery, or play. These activities are best done with your jewelry safely out of the way.
Avoiding impact, pressure, and extreme temperatures is crucial to promoting the longevity of your jewelry. Gold, gemstones, and even diamonds can chip, crack, scuff, or become scratched if knocked hard enough. Special attention should be paid to stones in prong settings where the prongs can snag or bend on garments and other surfaces. Be mindful that gold is softer as the karat count increases (i.e. 18k gold is softer than 14k).

Do not wear your earrings if the backs are too loose from wear. Mociun is happy to tighten loose backs free of charge. We also offer screw-back posts if you’d prefer a little extra security. Please inquire with our store staff for screw-back pricing.

Checking for loose gemstones For any pieces with stones, especially rings, we recommend having the tightness of the stones checked regularly by a professional. Depending on the amount of wear the piece receives, stones should be checked every four to six months. Stones should also be checked more frequently at home. You can use a simple pinhead to gently tap the surface and sides of the stone and see if they move. We also recommend listening for loose stones by holding your piece between your thumb and middle finger next to your ear while gently striking it with your index finger. We are happy to provide a virtual demonstration for these techniques upon request. If even one stone is moving, refrain from wearing the piece until it can be tightened. We are happy to provide a virtual demonstration of this method.

Micro pavé set stones require extra care from their owner to prevent loss. Stones should be checked at least every month, until you get used to the frequency with which your piece requires service. Never wear a micro pavé piece that has a loose or missing stone, as it’s highly likely that there is at least one other loose stone.

Caring for your precious stones
Precious stones are ordered in ascending levels of hardness from 1 to 10 on the Moh scale. Opals and turquoise, which range between 5 and 6.5 respectfully, are more easily scratched, whereas diamonds, at 10, are more likely to do the scratching. The Mohs scale is a not a linear scale. Instead it ranks gems on a relative scale based on their scratch hardness; so although a sapphire is a 9, a diamond at 10 is many times harder.Being aware of the relative inclination towards scratching/being scratched is important when wearing and storing your jewelry.

Though it is valuable information, there is more to durability than just hardness. Gemologists define durability as a gemstone’s ability to withstand wear, heat, light, household chemicals, and low or high humidity. Since different gemstones have different properties, they have varying tolerances to these stressors. A gemstone’s hardness is a good indicator of how well it will resist scratches and abrasions. In evaluating a gemstone’s durability, gem experts consider three factors: hardness, toughness, and stability. No single gemstone scores a “perfect 10,” so you should weigh all three of these factors when choosing which gemstone or piece of jewelry is right for you and your lifestyle.

Diamonds
Diamonds fall at the far end of the hardness spectrum—they are among the hardest materials on Earth. In fact, they are so hard that they may cause damage to adjacent jewelry. We recommend not wearing a diamond ring next to, or on the same finger as, an opal ring. A loose diamond can also damage its metal setting, which is why it’s important to check for loose stones regularly and have them tightened as needed.

Emeralds
Emeralds are especially fragile due to naturally-occurring inclusions (imperfections in stones). Heat, chemicals, and even intense light can amplify these fractures. As with all fine jewelry, you should avoid impact, extended pressure, and extreme temperatures when wearing your emerald pieces. Emeralds are particularly prone to chipping under these conditions. Emeralds can be treated with oils to reduce the appearance of inclusions. To preserve the appearance of your emerald we recommend bringing it in as desired for re-oiling.
Emerald pieces should be worn with meticulous attention to our care instructions. The safest way to clean an emerald is gently, with lukewarm water, mild soap, and a soft toothbrush. Do not use ultrasonic cleaners, steam clears, harsh soaps, detergents, or acetone, even if the packaging says “jewelry cleaner”.

Opals
Opals are brittle stones, approximately as hard as glass. They should be worn with special attention to our care instructions, including storage. Opals can become dry and are more susceptible to damage if stored improperly. They are best kept in a soft cotton cloth, or with a piece of cotton wool dabbed with a few drops of water. Ethiopian opals, however, are an exception to this suggestion; they cannot get wet as it may damage them. Opals are also vulnerable to cracking if exposed to rapid changes in temperature.

Pearls
As soft, organic gemstones pearls require special consideration in order to ensure that their nacre and luster do not become damaged or dulled. The standard rule for wearing pearls is "last thing on, first thing off". By putting your pearls on last it ensures that your perfume has a chance to dry and your cosmetics and other potentially damaging materials do not come in contact with the surface of your pearls. By taking your pearls off first it ensures that your pearls do not get scratched or caught on your garments.

Turquoise
Turquoise is a soft, porous stone that can be susceptible to breakage depending on the lifestyle and care practices of its wearer. For the best results with turquoise, follow our care instructions and remove turquoise pieces when appropriate. Our turquoise cabochons are secured both by jeweler’s epoxy and prongs, but that does not make them invulnerable to cracks, chips, or lost stones. It is not unusual to replace or reset turquoise during the lifespan of a piece of jewelry.
Natural turquoise may change color slightly with age, becoming greener and more variable in tone. This is a totally normal process, and the amount of change can depend upon the body chemistry of the wearer. Improper care, however, can cause a quicker, more noticeable change. Liquids such as lotions, perfumes, oils, or cleaners can accelerate the color change and weaken the stone or setting. If contact with these liquids occurs, clean gently with your fingertips, soap, and lukewarm water.

Cleaning & Storage
Polish your jewelry with a lint-free, 100% cotton cloth. Gentle cleaning with lukewarm water, soap, and a soft toothbrush is also recommended. Always check the tightness of stones before and after cleaning, especially when using a steam cleaner. Never use an ultrasonic cleaner on micro pavé stones, opals, emeralds, or turquoise. Do not brush turquoise—use your fingers to clean. We offer specially formulated Mociun jewelry cleaner than is available for purchase.

Fine jewelry should be stored securely in fabric-lined or leather-lined boxes. Pieces can also be wrapped in soft fabric. We recommend keeping an up-to-date inventory of your collection, including photographs and any appraisals, in the event that an insurance claim or police report needs to be filed.

Shipping

Mociun collection jewelry is made to order and takes approximately 2-3 weeks for production. One of a Kind and Limited Edition rings take 10 business days for resizing. All jewelry orders are processed within 2 business days. You will receive an expected ship date within 48 hours of placing your order. Home goods orders placed before 3pm EST ship on the same day of purchase during the week. Home goods orders placed after 3pm EST during the week or on the weekend are shipped on the next business day. Our jewelry and home goods are shipped from Brooklyn, NY.

Holiday Shipping

Order by these times to ensure your gift arrives on time. We do our best to accommodate requests for expedited timelines. If you have a request for an expedited timeline or questions about when you should place your order, please email online@mociun.com.

By November 27
Made-to-order jewelry
Ground: Monday, October 28 at 3:00pm ET
3rd Day: Thursday, October 31 at 3:00pm ET
2nd Day: Monday, November 4 at 3:00pm ET
Next Day: Tuesday, November 5 at 3:00pm ET
In-store pickup: Wednesday, November 6 at 3:00pm ET

Resizes
Ground: Wednesday, November 6 at 3:00pm ET
3rd Day: Monday, November 11 at 3:00pm ET
2nd Day: Wednesday, November 13 at 3:00pm ET
Next Day: Thursday, November 14 at 3:00pm ET
In-store pickup: Monday, November 18 at 3:00pm ET

Ready to ship
Ground: Monday, November 18 at 3:00pm ET
3rd Day: Thursday, November 21 at 3:00pm ET
2nd Day: Monday, November 25 at 3:00pm ET
Next Day: Tuesday, November 26 at 3:00pm ET
In-store pickup: Wednesday, November 27 at 3:00pm ET

By December 24
Made-to-order jewelry
Ground: Friday, November 22 at 3:00pm ET
3rd Day: Tuesday, November 26 at 3:00pm ET
2nd Day: Wednesday, November 27 at 3:00pm ET
Next Day: Friday, November 29 at 3:00pm ET
In-store pickup: Friday, November 29 at 3:00pm ET

Resizes
Ground: Tuesday, December 3 at 3:00pm ET
3rd Day: Thursday, December 5 at 3:00pm ET
2nd Day: Friday, December 6 at 3:00pm ET
Next Day: Monday, December 9 at 3:00pm ET
In-store pickup: Wednesday, December 11 at 3:00pm ET

Ready to ship
Ground: Friday, December 13 at 3:00pm ET
3rd Day: Tuesday, December 17 at 3:00pm ET
2nd Day: Wednesday, December 18 at 3:00pm ET
Next Day: Thursday, December 19 at 3:00pm ET
In-store pickup: Tuesday, December 24 at 3:00pm ET

Shipping within the United States

We offer complementary domestic ground shipping on all orders over $200. For orders under $200, we offer flat rate $10 shipping through UPS SurePost. Jewelry packages are always insured and will require an adult signature upon delivery.

Shipping confirmations are sent once your order is en route. Ground shipping takes up to 5 business days. Expedited shipping options through UPS are offered at checkout.

We do not offer shipping to PO Boxes. Shipping to APO/FPO/DPO addresses is available and is fulfilled through USPS.

International Shipping

International orders are shipped via UPS. We do not offer free shipping on goods shipped outside of the United States. International shipping costs are determined by the carrier. Once an item is in your cart you can use the shipping estimator on the right side of shopping cart page to calculate shipping cost. You can also email online@mociun.com with your address and item(s) you wish to purchase to receive a shipping quote. Please note, all international packages are subject to taxes and duties upon delivery in your territory. Shipping quotes exclude duties and taxes. Mociun will not be responsible for the cost of clearing your items through customs.

In-store Pickup

In-store pickup is available at our Mociun Fine Jewelry location, located at 683 Driggs Ave, Brooklyn NY 11211, Monday-Friday, 11am-7pm. For in-store pickup, select this option at checkout.

Returns & Exchanges

All eligible purchases can be exchanged for a store credit in the form of a gift card within 14 days of pick up/delivery. Gift cards do not expire. Mociun offers refunds on eligible purchases. Refunds are subject to a 20% restocking fee and issued only after pieces have been inspected. Final sale merchandise cannot be exchanged or returned at any time.

Mociun Jewelry

Altered (resized or customized) and made to order pieces are final sale. Deposits are nonrefundable and will be converted to store credit after seven days if the remaining balance has not been paid in full.

Home Goods, Apothecary, & Accessories

All apothecary items are final sale.
Worn, used, or altered merchandise cannot be exchanged or returned.
Mociun does not repair or replace merchandise that is damaged or broken after purchase.

Mociun Custom

All custom jewelry is final sale and ineligible for returns or exchanges without exceptions. A 50% deposit is required to begin production on a Mociun custom jewelry piece. Unless prior arrangements have been made, final payment is due within seven days of notification that the piece is complete. Final payments received after seven days will be subject to a 5% late fee of the total cost of the ring.

We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. If your items are damaged upon arrival, please email online@mociun.com to receive a replacement.

Repairs & Warranty

Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if the ring is noticeably bent, shows improper care, or is damaged in any other manner, we will repair the ring at cost. We offer cleaning and stone-tightening free of charge. After the first six months, Mociun will perform repairs for a fee. Please note, that if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided. We are also happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers partnered with Mociun.

To initiate a repair, please complete our Repair Authorization Form. Our repairs team will be in touch upon receipt and review of your form.

For more information, please email repairs@mociun.com.

Purchasing Agreement

Jewelry Terms & Conditions
Your purchase confirms that you have been provided with proper care information. With your purchase, you acknowledge that proper wear, care, and maintenance of your Mociun jewelry was explained and that you agree to Mociun’s terms, including our returns/exchanges, warranty, and repair policies. If this item was purchased as a gift, we encourage the recipient to visit in-person or reference our care guide to review the care of their piece.

Careers

If you are interested in joining our team, please email us! Include a cover letter and your resumé.
You can find career opportunities with Mociun here and on our Instagram account, @Mociun.

Business Manager

Mociun’s Business Manager is the primary connector between our owner & founder’s vision for Mociun and the team that makes the vision a reality. The Business Manager creates commercial plans to drive sales growth across retail, online and our custom jewelry program and leads and inspires the team to grow their respective businesses. The role calls for a nimble and multi-skilled individual who is capable of moving across the business and managing its many moving parts both internally and externally. This role is equally about the performance of the business and the success of its people, and presents the challenge of building on the success of our existing business and looking for new ways to develop and grow.

Key job duties include:
● Business Strategy & Development:
○ Work with the CEO to translate their vision into the company’s goals and objectives.
○ Create business strategies and plans to meet the company goals and lead and inspire each Head of Department to execute these plans.
○ Communicate business strategy throughout the company - ensuring the implementation of incentivized, structured departmental objectives. 
○ Protect the integrity of the brand, ensuring that business strategy is always in alignment with Mociun’s brand identity, and that the execution of these strategies meets Mociun’s standards.
○ Remain externally focused, staying up to date with developments in the industry and identifying opportunities for growth in current and prospective markets. 
○ Keep up to speed on global & domestic fashion concepts and trends as they relate to brand, markets and overall business strategy.

● Sales:
○ Set the company wide sales goals, drilling down by month and by department.
○ Manage tracking and reporting of performance vs goals and provide analysis back to the CEO and heads of department. feedback, and in store merchandise assortment
○ Build analysis tools to help the team better understand sales performance.
○ Coach team members on reporting, analysis, how to use programs and tools, forecasting etc.
○ Chair weekly sales meeting, reviewing sales performance, identifying barriers to success, coaching the team on solutions, identify and drive team to chase opportunities. 
○ Reinforce a results driven culture, keep the team focused on their goals, the outcomes of their effort and energy and encourage them to take ownership of the success of their department.
○ Identify and cultivate relationships with key wholesale partners, and develop opportunities to host events, trunk shows etc that spread brand awareness, connect the brand with potential customers and drive revenue outcomes.

● Operations:
○ Foster close working relationships with the Heads of Departments to ensure all functions of the business are running smoothly.
○ Manage communication across the organization, identify the need for regular or project based meetings.
○ Head weekly status & calendar meetings with all departments, set standards and expectations, chase deliverables, manage workload amongst the team.
○ Escalate any operational issues and provide timely solutions.
○ Manage special projects across departments, such as organizational restructuring, opening or closing of a store, etc.
○ Meet project timelines by creating master calendars for projects, ensuring deadlines and expectations are clearly communicated, delegating responsibilities and managing resources etc.
○ Make sure that the company has sufficient resources such as personnel, material, and equipment.
○ Manage relationships with Mociun’s security providers, ensure that the equipment is functioning at all times, on board and off board staff from the security system.
○ Manage relationship with Mociun’s security guard contractors, communicate job description and code of conduct and set expectations.
○ Suggest security upgrades, process changes or improvements as necessary.
○ Provide a wide range of operational support and other related tasks as required.

● Financial, Legal & HR:
○ Work alongside financial advisor and accounting team to monitor company financial performance.
○ Manage partnerships with the companies lawyers, and source additional specialized legal council wherever necessary.
○ Partner with the HR Manager to identify needs within the business and develop a strategy in terms of recruitment, internal growth & development and talent retention and succession planning.
○ When necessary partner with the HR Manager in team performance management and employee life cycle changes. This includes title changes, pay increases, benefits, bonuses and rewards as well as development plans, performance improvement plans, and corrective action plans.
○ Mentor, coach & counsel direct reports on performance expectations.
○ Provide an inclusive, consistent and positive work environment that inspires the team to do their best work and work collaboratively.

Ideal candidates have:
● a bachelor's degree in a related field.
● 2+ years of experience in a Senior Management Role.
● 5+ years of experience in a Senior Sales Role, ability to clientele & lead a sales team.
● experience in retail, e-commerce or consumer facing business.
● stellar people skills, someone who believes ‘A rising tide lifts all boats’ and is a natural coach and mentor.
● proven ability to lead and inspire a team of 20+ employees.
● a high level of maturity. A fair minded person with the ability to remain objective, impartial and open minded.
● experience in luxury or contemporary fashion or fine jewelry businesses a plus.
● creative, strategic and entrepreneurial spirits. Someone with a naturally positive outlook who enjoys solving problems.
● analytical skills. Must be data driven with solid financial acumen.

This position is based out of our office located at 683 Driggs Ave, Brooklyn.

Mociun is a coveted and established brand in a state of evolution, currently setting its sights on a big, exciting future. If you like the sound of the above and you want to be part of a creative and driven culture, please send cover letters and resumes to jobs@mociun.com.

Retail Sales Associate

At our Williamsburg flagship location, Mociun is striving to create a new type of luxury experience. Focused on offering unique and one of a kind jewelry and exceptional customer experiences in a casual and inspiring environment.

The successful applicant will be passionate about jewelry, art and design and be excited by the prospect of working with magnificent diamonds, gemstones and Mociun jewelry. They will also be a ‘people person’ who loves getting to know our interesting clients and gets a buzz from helping them find the perfect piece.

Key job duties include:
● Clienteling:
○ Create a welcoming environment, greet each client, making oneself available to chat, answer questions and hang out
○ Build a rapport and establish long term relationships with our clients
● Sales:
○ Create plans and strategies to work towards sales goals
○ Provide analysis and reporting to the Store Manager on how sales are tracking, client feedback, and in store merchandise assortment
○ Ensure proper care is taken for all sales, paperwork, receipts and invoices
○ Assist with shipping requests as needed; provide quotes upon request and ship goods
● Administration:
○ Process returns, repairs and special orders, set up new skews in the data system
○ Participate in regular stock takes, counting inventory and reporting any discrepancies
○ Sending End of Day emails and Store Orders
○ Follow all safety and loss prevention systems and processes
● Housekeeping & Merchandising:
○ Maintain the store to luxury standard, including:
■ Preparing the store for opening in the morning and packing up the store at the end of day
■ Maintain the store throughout the day - ensuring that the displays are appealing, free of dust or dirt and replacing any sold merchandise.

Ideal candidates are:
● Passionate and seasoned sales people with a minimum of 5 years experience in a senior sales role
● Experienced in managing and reporting on sales budgets of $1M+
● Experienced in luxury sales, working with high value merchandise and VIP clients
● Exposed to and knowledgeable of diamonds, gemstones and jewelry production times lines and processes. GIA certs. are preferred
● Proficient in Microsoft Office and Excel. Analytical skills are a requirement
● Experienced in Lightspeed or Shopify highly preferred
● Excellent at listening - must have stellar communication skills

This position is based out of our retail store located at 683 Driggs Ave, Brooklyn. This role will work reports directly to the Store Manager.

Mociun is a coveted and established brand in a state of evolution, currently setting its sights on a big, exciting future. If you like the sound of the above and you want to be part of a creative and driven culture, please send cover letters and resumes to jobs@mociun.com.

Freelance Graphic Designer

Mociun is seeking a freelance graphic designer to work on a project basis. The ideal candidate is based in New York City and available to work 8-10 hours/week, up to 20 hours/week depending on business needs. This individual will be responsible for conceptualizing and designing creative solutions for digital and print marketing that adhere to Mociun’s brand guidelines and aesthetics. Candidates will need to be able to demonstrate a passion for fine jewelry.

This position reports to the Head of Marketing and Ecommerce and will work closely with the Creative Content Manager and other key stakeholders outside of the organization.

Key job duties include:

Design for a variety of digital and print media, including: digital advertising, social media, press assets, window vinyls, store signage, direct mail, product and service booklets
Interpret project briefs from the marketing team and translate into design solutions that convey the Mociun brand voice and aesthetic in a consistent, compelling way
Work collaboratively with internal and external stakeholders, including our founder and creative director and freelance art directors and photographers, to execute a cohesive vision
Present multiple creative solutions to complex business problems in a fast-paced environment

Ideal candidates have:

Experience designing for web and a proven understanding of digital and print best practices and typography
The ability to manage multiple priorities and meet deadlines in a fast-paced, demanding environment. Must be highly organized and detail-oriented.
A desire to collaborate; must be highly inclusive and flexible with team members
An excitement to learn and get things done, must be resourceful self starters
The ability to present concepts in a clear and convincing manner to a broad range of audiences, open to receiving constructive feedback and adapting
BA in Graphic Design or related area and a dynamic portfolio
Minimum 1 year of graphic design experience - an understanding of web and email, responsive design and social media is a plus
Proficiency in Adobe Creative Suite on a Mac - primarily Photoshop, Illustrator and InDesign
Experience designing for ecommerce and retail - fine jewelry experience a plus

To apply, please send an email with the subject line “Freelance Graphic Designer” to jobs@mociun.com. Please include a resume, portfolio and hourly rate in the email. We look forward to hearing from you.

Internship (Spring Semester)

Mociun is always looking for talented, ambitious interns to assist our Production and Marketing & Ecommerce teams.

Internships are non-paid and for college credit only. Daily stipend will be provided for lunch and transportation. Candidates must be available to work 20-40 hours/week in our Williamsburg office.

The ideal candidate is a quick learner and resourceful problem-solver and is eager to gain hands-on experience in a fast-paced environment.

Please email cover letters and resumes to jobs@mociun.com. In the subject line, please indicate which department you're interested in.

Trunk Shows

We are excited to announce upcoming trunk shows on the West Coast. Meet our founder and designer Caitlin Mociun and shop select fine jewelry, including new one-of-a-kind rings.

Appointments not required for most dates, but if you would like to schedule an appointment or have a request for a specific product, please email marney@mociun.com.

San Francisco
The Future Perfect
3085 Sacramento St
San Francisco, CA 94115
Friday, November 8, 2019 from 10am-6pm
Saturday, November 9, 2019 from 10am-6pm

Los Angeles
Bird
8870 Washington Blvd
Culver City, CA 90232
Thursday, November 14, 2019 from 11am-8pm
Friday, November 15, 2019 from 11am-7pm
Saturday, November 16, 2019 from 11am-7pm
Sunday, November 17, 2019 from 12pm-6pm

Casa Perfect
By appointment only
Wednesday, November 20, 2019 – custom design consultations only
Thursday, November 21, 2019