Mociun | Customer Service

Our Customer Care team is available Monday-Friday 10am-6pm EST.

Purchasing Agreement

Jewelry Terms & Conditions
Your purchase confirms that you have been provided with proper care information. With your purchase, you acknowledge that proper wear, care, and maintenance of your Mociun jewelry was explained and that you agree to Mociun’s terms, including our returns/exchanges, warranty, and repair policies. If this item was purchased as a gift, we encourage the recipient to visit in-person or reference our care guide to review the care of their piece.

Shipping

Mociun collection jewelry is made to order and takes approximately 4-6 weeks to complete. One-of-a-Kind rings take 2 weeks for resizing. All jewelry orders are processed within 2 business days. You will receive an expected ship date within 48 hours of placing your order. Home goods orders placed before 1pm EST ship on the same day of purchase during the week. Home goods orders placed after 31pm EST during the week or on the weekend are shipped on the next business day. Our jewelry and home goods are shipped from Brooklyn, NY.

Shipping within the United States

We offer complementary domestic ground shipping on all orders over $200. For orders under $200, we offer flat rate $10 shipping through UPS SurePost. Jewelry packages are always insured and will require an adult signature upon delivery.

Shipping confirmations are sent once your order is en route. Ground shipping takes up to 5 business days. Expedited shipping options through UPS are offered at checkout.

Shipping to PO Boxes and APO/FPO/DPO addresses is available and is fulfilled through USPS.

International Shipping

International orders are shipped via UPS. We do not offer free shipping on goods shipped outside of the United States. International shipping costs are determined by the carrier. Once an item is in your cart you can use the shipping estimator on the right side of shopping cart page to calculate shipping cost. You can also email online@mociun.com with your address and item(s) you wish to purchase to receive a shipping quote. Please note, all international packages are subject to taxes and duties upon delivery in your territory. Shipping quotes exclude duties and taxes. Mociun will not be responsible for the cost of clearing your items through customs.

In-store Pickup

In-store pickup is available at our Mociun Fine Jewelry location, located at 683 Driggs Ave, Brooklyn NY 11211, Monday-Friday, 12pm-6pm. For in-store pickup, select this option at checkout.

Returns & Exchanges

All eligible purchases can be exchanged for a store credit in the form of a gift card within 14 days of pick up/delivery. Gift cards do not expire and are final sale. Mociun offers refunds on eligible purchases. Refunds are subject to a 20% restocking fee and issued only after pieces have been inspected. Final sale merchandise cannot be exchanged or returned at any time.

Please contact us to initiate a return or exchange. We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. If your items are damaged upon arrival, please take detailed photos of the outside of the box as well as the packaging materials and damaged item(s). Email online@mociun.com within seven days of delivery to request a replacement. We are unable to issue a replacement without proper documentation.

Mociun Jewelry

Altered (resized or customized) and made-to-order pieces are final sale. Jewelry will not be accepted for return, exchange or credit if it is damaged or shows signs of wear. Deposits are nonrefundable and will be converted to store credit after seven days if the remaining balance has not been paid in full.

Home Goods, Apothecary, & Accessories

All apothecary items are final sale.
All sale items are final sale.
Worn, used, or altered merchandise cannot be exchanged or returned.
Mociun does not repair or replace merchandise that is damaged or broken after purchase.

Mociun Custom

All custom and made-to-order jewelry is final sale and ineligible for returns or exchanges without exceptions. A 50% deposit is required to begin production on a Mociun custom or made-to-order jewelry piece. Unless prior arrangements have been made, final payment is due within seven days of notification that the piece is complete. Final payments received after seven days will be subject to a 5% late fee of the total cost of the ring.

Repairs & Warranty

Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening free of charge on all Mociun pieces. Outside of warranty, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers partnered with Mociun.

To initiate a repair, please complete our Repair Authorization Form. Our repairs team will be in touch upon receipt and review of your form.

For more information, please email repairs@mociun.com.

Careers

If you are interested in joining our team, please email us at jobs@mociun.com! Include a cover letter and your resumé.

You can find career opportunities with Mociun here and on our Instagram account, @Mociun.

Due to the high volume of interest, we are not able to respond to every inquiry. We review every resumé received and will be in touch if we feel you might be a good fit.

Appointment Guidelines

Our store is currently open by appointment only.

All guests must wear a mask that fully covers their nose and mouth for the duration of the appointment. Upon entry, our staff will take your temperature with a contact-free thermometer. You will be directed to our restroom where you can wash your hands prior to your appointment. We ask that clients limit their party to no more than two guests. Please do not touch any items until instructed to do so by staff.

To ensure that all of our clients are given undivided attention, please arrive at your appointment on time. If you are late to your appointment we may ask that you reschedule.

Our staff requires time to clean jewelry pieces and common areas between clients. Keep in mind that we are not able to extend your appointment time and may need to schedule a follow up.

We're looking forward to seeing you! Our team will be in touch if we have any questions prior to your appointment.