Customer Service

Because we carry such a wide range of options, most of our pieces are made to order just for you. They are made especially for you to your specifications. Since it was made just for you, we cannot return most made-to-order pieces to our inventory. If you find that your ring is not a perfect fit or if you’d like to change something about it, it is possible that we can help! If you’re unsure about sizing or possible alterations, just reach out and our team would love to assist!

We do carry samples and stock in some of our styles. In stock pieces are always made in 14k or 18k yellow gold and rings are a size 6 or 9. While we keep a wide selection of styles in stock, not every style is available.

All of our in-stock rings and Women’s bands are a size 6. We chose 6 as our sample size because it is in the middle of the average ring size range and is easily resizable up or down in most cases. If you are interested in a one-of-a-kind or collection ring and you know your/your partner’s ring size, please allow 2 weeks for resizing. If you are unsure of your/your partner’s ring size, we always recommend taking the ring as is, in a size 6. Your first resize is complimentary and you can take advantage of this service at any time.

All of our in-stock Men’s bands are a size 9. We chose size 9 as our for the same reason, it is in the middle of the average ring size range and is easily resizable up or down in most cases.

If you need help determining ring size, the most accurate option is to work with an experienced fine jewelry professional. There are many factors to keep in mind with ring sizing and using an at home kit can often be inaccurate without an expert’s help. Our hands naturally fluctuate in size depending on diet, exercise, and environmental factors. Anatomy should also be considered. If you are unable to visit a fine jeweler to determine ring size or would like to keep it a surprise, we recommend selecting a size 6/9 and returning for resizing once you have determined proper sizing. In cases where we are unable to resize, a new piece will be made for you instead.

We strongly encourage you to insure all of your fine jewelry pieces. If you have a current insurance policy, it is possible that you will be able to add your pieces onto your coverage. If you are starting a new policy, we recommend Jewelers Mutual.

All of our pieces over $5,000 come with a complimentary, third-party appraisal report compiled by a certified Gemologist. This report provides all of the information required to insure your fine jewelry piece. We are happy to provide appraisals upon request for items under $5,000 for an additional $150.

Many of our pieces with stones over 0.50 ct. come with a complimentary GIA Grading Report. You can view this information on our site by clicking on the stone information in the 'Item Details' section of the product page. You will be redirected to GIA's website where you can view the report in full. A physical copy of this information will accompany your order.

For stones that do not include a complimentary grading report, we are happy to add this service for a small fee. Please contact us in advance of your order to inquire about pricing.

Mociun collection jewelry is made to order and takes approximately 4-6 weeks to complete. Our one-of-a-kind rings are made as size 6. If you select a size other than 6, resizing typically takes 2 weeks. All jewelry orders are processed within 2 business days. You will receive an expected ship date within 48 hours of placing your order. Home goods orders ship within 1 business day. Orders ship Monday through Friday, with the exception of some national holidays. Our jewelry and home goods are shipped from Brooklyn, NY.

We offer complementary ground shipping on all orders over $200 shipped within the continental United States. For domestic orders under $200, we offer flat rate $10 UPS ground shipping. Jewelry packages are always insured and will require an adult signature upon delivery.

Shipping confirmations are sent once your order is en route. Ground shipping can take up to 5 business days depending on exact destination. Expedited shipping options through UPS are offered at checkout.

Shipping to PO Boxes and APO/FPO/DPO addresses is available and is fulfilled through USPS.

Please see our International Shipping section for details on shipping outside of the continental United States.

International orders are shipped via UPS. We do not offer free shipping on goods shipped outside of the continental United States. International shipping costs are determined by the carrier. Once an item is in your cart you can use the shipping estimator on the right side of shopping cart page to calculate shipping cost. Please note, all international packages are subject to taxes and duties upon delivery in your territory. Shipping quotes exclude duties and taxes. Mociun will not be responsible for the cost of clearing your items through customs. Please email online@mociun.com with your full shipping address and item(s) you wish to purchase to receive a duties and taxes quote.

In-store pickup is available at our Mociun Fine Jewelry location, located at 683 Driggs Ave, Brooklyn NY 11211, Monday-Friday, 12pm-6pm. For in-store pickup, select this option at checkout. Our staff will be in touch with a confirmation email as soon as your order is ready for pick up. For same day pick up, please contact our team to see if this is possible and make arrangements.

All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover costs of return shipping. We recommend fully insuring all shipments. If you are shipping fine jewelry, contact your insurance provider to determine your best shipping option.

The Fine Print
These instructions provide important information and guidelines for the care of the gemstones and setting of your special Mociun piece. We recommend reading this entire guide for repair and warranty information.

Caring for your Mociun jewelry begins with mindfulness: knowing when to put it on, when to take it off, and when to have it serviced professionally. Our instructions were created specifically for Mociun pieces, but are applicable to all fine jewelry. As a general rule, we advise our clients: If you would not wear a silk blouse or dress to do an activity, it is a good idea to set aside your jewelry as well. Mociun is always available to consult with you about any care questions. You can reach us at repairs@mociun.com.

Mindful Maintenance
Depending on your lifestyle and occupation, consider removing your jewelry during working hours. Contact with potentially damaging materials can be a daily reality. Professionals in the food, art, or medical industries, for example, may use their hands much more actively than those with office jobs. Please consider our care instructions while deciding whether your workplace is an appropriate environment for your new jewelry.

Although it can be tempting to wear your jewelry all the time, please remove all pieces when:
• Exercising: any strenuous activity including cardio, yoga, lifting weights, swimming, etc. These activities, particularly ones using your hands, put pressure on your pieces, causing them to bend, warp, or for stones to become loose in their settings. Chlorinated water can also react chemically with metals, changing the color, weakening settings, or pitting gold. Something as simple as extended time in water can harm jewelry, even if the damage is not immediately apparent.
• Showering or bathing. Hard water, shampoos, and conditioners can become stuck behind settings, causing damage to your pieces. Soap scum can be hard to remove and causes jewelry to look discolored and grimy.
• Sleeping. The extended heat and pressure that occurs during sleep can wreak havoc on delicate and fine jewelry. Keep a jewelry-appropriate container next to your bed so that you can remove your pieces every night.
• Applying perfumes, lotions, oils, makeup, or hair products. Products can build up on the jewelry, damaging certain stones, dulling their appearance, and requiring more frequent cleaning.
• Cooking, baking, or doing dishes. These activities can cause debris to become lodged in settings and diminish the appearance of your pieces.
• Cleaning, especially with bleach or other harsh chemicals. Harsh chemicals such as bleach can pit metals and weaken settings, causing stone loss.
• Gardening. The pressure from holding gardening tools can cause damage to settings even when wearing gloves. Removing your pieces before gardening also ensures that they remain free from dirt and debris.
• Painting, throwing pottery, or play. These activities are best done with your jewelry safely out of the way.
Avoiding impact, pressure, and extreme temperatures is crucial to promoting the longevity of your jewelry. Gold, gemstones, and even diamonds can chip, crack, scuff, or become scratched if knocked hard enough. Special attention should be paid to stones in prong settings where the prongs can snag or bend on garments and other surfaces. Be mindful that gold is softer as the karat count increases (i.e. 18k gold is softer than 14k).

Do not wear your earrings if the backs are too loose from wear. Mociun is happy to tighten loose backs free of charge. We also offer screw-back posts if you’d prefer a little extra security. Please inquire with our store staff for screw-back pricing.

Checking for loose gemstones For any pieces with stones, especially rings, we recommend having the tightness of the stones checked regularly by a professional. Depending on the amount of wear the piece receives, stones should be checked every four to six months. Stones should also be checked more frequently at home. You can use a simple pinhead to gently tap the surface and sides of the stone and see if they move. We also recommend listening for loose stones by holding your piece between your thumb and middle finger next to your ear while gently striking it with your index finger. We are happy to provide a virtual demonstration for these techniques upon request. If even one stone is moving, refrain from wearing the piece until it can be tightened. We are happy to provide a virtual demonstration of this method.

Micro pavé set stones require extra care from their owner to prevent loss. Stones should be checked at least every month, until you get used to the frequency with which your piece requires service. Never wear a micro pavé piece that has a loose or missing stone, as it’s highly likely that there is at least one other loose stone.

Caring for your precious stones
Precious stones are ordered in ascending levels of hardness from 1 to 10 on the Mohs' scale. Opals and turquoise, which range between 5 and 6.5 respectfully, are more easily scratched, whereas diamonds, at 10, are more likely to do the scratching. The Mohs' scale is a not a linear scale. Instead it ranks gems on a relative scale based on their scratch hardness; so although a sapphire is a 9, a diamond at 10 is many times harder.Being aware of the relative inclination towards scratching/being scratched is important when wearing and storing your jewelry.

Though it is valuable information, there is more to durability than just hardness. Gemologists define durability as a gemstone’s ability to withstand wear, heat, light, household chemicals, and low or high humidity. Since different gemstones have different properties, they have varying tolerances to these stressors. A gemstone’s hardness is a good indicator of how well it will resist scratches and abrasions. In evaluating a gemstone’s durability, gem experts consider three factors: hardness, toughness, and stability. No single gemstone scores a “perfect 10,” so you should weigh all three of these factors when choosing which gemstone or piece of jewelry is right for you and your lifestyle.

Diamonds
Diamonds fall at the far end of the hardness spectrum—they are among the hardest materials on Earth. In fact, they are so hard that they may cause damage to adjacent jewelry. We recommend not wearing a diamond ring next to, or on the same finger as, an opal ring. A loose diamond can also damage its metal setting, which is why it’s important to check for loose stones regularly and have them tightened as needed.

Emeralds
Emeralds are especially fragile due to naturally-occurring inclusions (imperfections in stones). Heat, chemicals, and even intense light can amplify these fractures. As with all fine jewelry, you should avoid impact, extended pressure, and extreme temperatures when wearing your emerald pieces. Emeralds are particularly prone to chipping under these conditions. Emeralds can be treated with oils to reduce the appearance of inclusions. To preserve the appearance of your emerald we recommend bringing it in as desired for re-oiling.
Emerald pieces should be worn with meticulous attention to our care instructions. The safest way to clean an emerald is gently, with lukewarm water, mild soap, and a soft toothbrush. Do not use ultrasonic cleaners, steam clears, harsh soaps, detergents, or acetone, even if the packaging says “jewelry cleaner”.

Opals
Opals are brittle stones, approximately as hard as glass. They should be worn with special attention to our care instructions, including storage. Opals can become dry and are more susceptible to damage if stored improperly. They are best kept in a soft cotton cloth, or with a piece of cotton wool dabbed with a few drops of water. Ethiopian opals, however, are an exception to this suggestion; they cannot get wet as it may damage them. Opals are also vulnerable to cracking if exposed to rapid changes in temperature.

Pearls
As soft, organic gemstones pearls require special consideration in order to ensure that their nacre and luster do not become damaged or dulled. The standard rule for wearing pearls is "last thing on, first thing off". By putting your pearls on last it ensures that your perfume has a chance to dry and your cosmetics and other potentially damaging materials do not come in contact with the surface of your pearls. By taking off your pearls first it ensures that your pearls do not get scratched or caught on your garments.

Turquoise
Turquoise is a soft, porous stone that can be susceptible to breakage depending on the lifestyle and care practices of its wearer. For the best results with turquoise, follow our care instructions and remove turquoise pieces when appropriate. Our turquoise cabochons are secured both by jeweler’s epoxy and prongs, but that does not make them invulnerable to cracks, chips, or lost stones. It is not unusual to replace or reset turquoise during the lifespan of a piece of jewelry.
Natural turquoise may change color slightly with age, becoming greener and more variable in tone. This is a totally normal process, and the amount of change can depend upon the body chemistry of the wearer. Improper care, however, can cause a quicker, more noticeable change. Liquids such as lotions, perfumes, oils, or cleaners can accelerate the color change and weaken the stone or setting. If contact with these liquids occurs, clean gently with your fingertips, soap, and lukewarm water.

Cleaning & Storage
Polish your jewelry with a lint-free, 100% cotton cloth. Gentle cleaning with lukewarm water, soap, and a soft toothbrush is also recommended. Always check the tightness of stones before and after cleaning, especially when using a steam cleaner. Never use an ultrasonic cleaner on micro pavé stones, opals, emeralds, or turquoise. Do not brush turquoise—use your fingers to clean. We offer specially formulated Mociun jewelry cleaner than is available for purchase.

Fine jewelry should be stored securely in fabric-lined or leather-lined boxes. Pieces can also be wrapped in soft fabric. We recommend keeping an up-to-date inventory of your collection, including photographs and any appraisals, in the event that an insurance claim or police report needs to be filed.

Mociun is seeking a sales and customer service specialist to fill a multifaceted position within the Mociun organization. The ideal candidate must be professional, with excellent communication and interpersonal skills geared towards driving sales and overall organization throughout the departments. The key focus of the role is to provide exceptional customer service, by assisting clients in store and fielding all other inquiries via phone, email and live chat. 

Additional responsibilities include inventory management and assisting Mociun’s shipping and receiving department.

This position is based out of our office and store at 683 Driggs Ave, Brooklyn.

Key Responsibilities Include: 

Customer Service
●Provide excellent customer service across all channels
●Manage the website live chat by responding promptly and directing all inquiries to the appropriate team member
●Answer all incoming phone calls and direct them to the appropriate team member Monitor the online email account and filter emails to the appropriate team member
● Attend to the front door and doorbell by: ○ assisting UPS & FedEx with incoming and outgoing deliveries. ○ taking client temperatures and direct them to wash their hands prior to their appointment.

Policies & Procedures
● Strong understanding of all Mociun policies and procedures; product line, return/exchange period, shipping and production timelines, repairs, etc.

Home & Decor Sales
● Take in store sales appointments, working with home good clients
● Build a strong client database by gathering all clients’ information
● Create a welcoming environment for Mociun’s clients
● Strong product knowledge, including knowing the names and specifications of all artists and products
● Provide feedback on products to Buyer
● Restock the store when items are sold and organize back stock

Inventory Management & Shipping/Receiving
● Perform weekly inventory checks on all home goods
● Assist Mociun’s shipping department as needed
●Ensure proper care is taken when packing and unpacking fragile shipments

Expectation of Staff: 
● Adhere to company policy and procedures 
● Maintain a positive and respectful attitude 
● Demonstrate flexible and efficient time management 
● Follow safety protocols
● Maintaining cleanliness in the store;
○ Keep all product, surfaces, mirrors, and furniture clear and organized 
○ Keep the front of house and back office clean and organized
○ Follow safety protocols 

Qualifications: 
● A commitment to delivering top notch, personalized customer service
● Experience and/or interest in art and design
● An awareness and appreciation of the brands and makers Mociun carries
● Excellent organization skills and attention to detail
● A working understanding of basic POS software, iOS, social media, etc. Ambition to grow within the Mociun brand
● Ability to work autonomously as well as collaboratively
● High energy and a positive attitude