Customer Service

Our Client Experience team is available Monday-Saturday 10am-6pm ET.


At Home Try-On

In-Stock Items

Ring Sizing


Insurance Evaluation Report

Gemstone Grading Reports

Jewelry Purchasing Agreement

Custom Jewelry Terms & Conditions

Fulfillment Timelines


In-Store Pickup

Order Verification

Return Policy

Initiating a Return or Exchange

Jewelry Returns or Exchanges

Damaged Items

International Returns & Exchanges

Home Goods & Apothecary Returns & Exchanges

Care Guide

Jewelry Care Guide

Repairs & Warranty

Mociun offers a six-month warranty* that covers the cost of all repairs under normal wear for the first six months after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening on all Mociun pieces* where the first service will be complimentary and any servicing after your first service will be at a charge of $35. Outside of warranty, Mociun will perform repairs for a fee.* Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry within the first 6-months, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers in your region.

To initiate a repair, please complete our Service Request Form. Our repairs team will be in touch upon receipt and review of your form. All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option.

For more information, please email

*Limited to domestic US orders

Promotions & Sales

Price reductions on sale items are automatic. Purchases of "Samples & Imperfects", as well as items purchased at sale pricing are considered final sale, with no exchanges or returns for refund permitted. Code-based or sale-based price reductions may not be applied retroactively toward previous purchases or redeemed for cash. No adjustments on prior purchases.

We do not accept offer codes or discounts on our items outside of our seasonal sale. If you find a discount code on an external website, it is not valid and cannot be used towards your purchase.

Custom Consultation Process

Custom Pricing

External Stone Sourcing

Heirloom Stones

Payment & Shipping

Jewelry Care

Custom Jewelry Terms & Conditions

Freelance Graphic Designer

Mociun is seeking an experienced Graphic Designer. This role will support the creative and ecommerce teams in digital and visual content for brand identity assets, website, and other mediums as needed. This role reports to and works closely with Mociun’s Creative Director.

This is a part-time freelance position, working one day per week in our Brooklyn office and one day per week remote.

To be considered, please email your resume and cover letter to, with "Freelance Graphic Designer" in the subject line.

  • • Create templates for look books, press and collection launch packets
  • • Design monthly digital marketing assets consistent with the brand identity and guidelines
  • • Create wireframes for new website pages and features
  • • Design digital and print invitations and visual assets for store events and activations
  • • Execute special projects as assigned

  • • BA in Graphic Design or Digital Marketing related area
  • • Refined typography skills
  • • Proficiency in Adobe Creative Cloud applications and Figma
  • • Motion graphic and/or video experience a plus
  • • Experience in creating marketing collateral
  • • Well versed in print and digital design
  • • Ability to work both independently and collaboratively


We accept all major credit cards, verified checks and cash in-store, store layaways, as well as PayPal, AmazonPay, GooglePay, MetaPay, ShopPay and Klarna payments.

Store Layaways