Customer Service

Our Client Experience team is available Monday-Saturday 10am-6pm ET.

Made-to-Order

Ring Sizing

Insurance

Gemstone Grading Reports

Jewelry Purchasing Agreement

Custom Terms & Conditions

Fulfillment Timelines

Many of our piece are made to order, just for you (or that special someone you’re gifting it to)! Because our pieces are made and altered by hand, they do take a bit of time. Because we are committed to the quality of our fine jewelry and believe that they should not be rushed, we cannot guarantee expedited timelines. We do however encourage you to reach out to our team and let us know if there are any special dates that we should be aware of. While we cannot make any guarantees, we always try to accommodate special requests when possible.



Please use the lead-time indicated on the product description page for your item in combination with the dates below to determine the best time to place your order and ensure that it arrives on time for the holidays. Lead-times can also be found at checkout in your cart for many products. If you need any help with timelines or would like a gift recommendation, reach out and our team will be happy to help!

Mother's Day

To receive your order before May 8th, just in time for Mother's Day...

If any item in your order takes 2 or less weeks to make or alter,
...order with UPS Ground shipping by April 15th
...order with UPS 3rd Day shipping by April 18th
...order with UPS 2nd Day shipping by April 19th
...order with UPS Next Day Air shipping or store pickup by April 20th

If all items in your order are in stock,
...order with UPS Ground shipping by April 29th
...order with UPS 3rd Day shipping by May 3rd
...order with UPS 2nd Day shipping by May 4th
...order with UPS Next Day Air shipping or store pickup by May 5th



*Orders must be placed prior to 12pm ET to be processed same day, otherwise orders will be processed on the following business day.



Just missed the cutoff date for your order? A gift card lets them choose exactly what they want and allows you to choose exactly when it arrives. Send a gift card!

Domestic Shipping

International Shipping

Store Pick Up

Shipping to Mociun

Returns & Exchanges Policy

All eligible purchases can be returned in the form of store credit or exchange within 14 days of pick up/delivery. All apothecary, antique, and vintage items are final sale. Used or altered merchandise cannot be exchanged or returned. Mociun does not repair or replace merchandise that is damaged or broken after purchase. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.

Initiate a Return or Exchange

Jewelry Returns & Exchanges

Custom Pieces

International Returns & Exchanges

Damaged Items

Care Guide

Caring for your Mociun jewelry begins with mindfulness: knowing when to put it on, when to take it off, and when to have it serviced professionally. Our instructions were created specifically for Mociun pieces, but are applicable to all fine jewelry. As a general rule, we advise our client: If you would not wear a silk blouse or dress to do an activity, it is a good idea to set aside your jewelry as well. Mociun is always available to consult with you about any care questions. You can reach us at repairs@mociun.com.

FAQ'S

Repairs & Warranty

Are repairs free?

Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening free of charge on all Mociun pieces. Outside of warranty, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers partnered with Mociun.

How do I submit a repair request?

To initiate a repair, please complete our Service Request Form. Our repairs team will be in touch upon receipt and review of your form. All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option.

For more information, please email repairs@mociun.com.

Promotions & Sales


Since the beginning we’ve valued the rare and unusual, finding it as a source of creativity and inspiration. By pricing our offerings responsibly, we have the ability to pour this into everything that we do. We are able to make sure that our team and our artisans are compensated fairly for their hard work and dedication, and that our clients receive pieces and care that will last a lifetime. Our collections are created and released with intention, not a predetermined seasonal schedule, we believe in supporting artists, and we do not over inflate our prices just to mark them down as a “sale.” You can expect this consistency from us.

We create high quality fine jewelry to celebrate all of life’s special moments and are so honored to have your support. When you connect with our designs, there’s no greater compliment. We want to keep creating and keep working with you all year and for many years to come.

Sample Sales

Terms & Conditions

Careers


If you are interested in joining our team, please email us at jobs@mociun.com! Include a cover letter and your resumé.

You can find career opportunities with Mociun here and on our Instagram account, @Mociun.

Due to the high volume of interest, we are not able to respond to every inquiry. We review every resumé received and will be in touch if we feel you might be a good fit.


Sales Administrative Associate

Appointment Guidelines


We require all guests must wear a mask that fully covers their nose and mouth for the duration of the appointment. Upon entry, our staff will direct you to our restroom where you can wash your hands prior to your appointment. We ask that clients limit their party to no more than two guests. Please do not touch any items until instructed to do so by staff.

To ensure that all of our clients are given undivided attention, please arrive at your appointment on time. If you are late to your appointment we may ask that you reschedule.

Our staff requires time to clean jewelry pieces and common areas between clients. Keep in mind that we may not be able to extend your appointment time and may need to schedule a follow up.

We're looking forward to seeing you! Our team will be in touch if we have any questions prior to your appointment.