Refund policy

All eligible purchases can be returned in the form of store credit or exchange within 14 days of pick up/delivery. Ineligible items for store credit or exchange include all apothecary items, antique and vintage jewelry, altered (resized or customized) and made-to-order Mociun or CRZM by Mociun fine jewelry pieces, used or altered merchandise, as well as items of any category purchased during sale or with an offer applied. Refunds issued for jewelry pieces are subject to a 30% restocking fee issued upon inspection of eligible items. As-is jewelry up to $5,000 is eligible for exchange and store credit only.  As-is jewelry over $5,000 is eligible for exchange, store credit or refund less our stated 30% restocking fee. Mociun does not repair or replace merchandise that is damaged or broken after purchase. Shipping costs are non-refundable and return and repair shipping fees are the responsibility of the customer. If a client receives store credit for a return and purchases items using the dispersed credit, the items then become final sale. Items cannot be exchanged more than once. 

All deposits and partial payments are non-negotiable, non-refundable and non-transferable.

Made-to-order and/or resized/altered jewelry orders can not be canceled once placed as our team is gathering the materials to quickly fulfill your order. If you need to make an adjustment to your purchase, we recommend contacting our client experience team as quickly as possible at hello@mociun.com.