Customer Service

Our Client Experience team is available Monday-Saturday 10am-6pm ET.

Holiday Hours

Our store will be open Tuesday through Sunday from 11am to 6pm. Walk-in visits are welcome. Appointments are strongly encouraged for engagement ring and wedding band shopping.

Mociun will be closed from 2pm ET on December 24th, 2022 through January 1st, 2023.

Our Client Experience Team will remain available by email, live chat, and phone during business hours during this time. Please reach out with any questions or for assistance.

Made-to-Order

Ring Sizing

Insurance

Gemstone Grading Reports

Jewelry Purchasing Agreement

Terms & Conditions

Fulfillment Timelines

Many of our piece are made to order, just for you (or that special someone you’re gifting it to)! Because our pieces are made and altered by hand, they do take a bit of time. Because we are committed to the quality of our fine jewelry and believe that they should not be rushed, we cannot guarantee expedited timelines. We do however encourage you to reach out to our team and let us know if there are any special dates that we should be aware of. While we cannot make any guarantees, we always try to accommodate special requests when possible.



Please use the lead-time indicated on the product description page for your item in combination with the dates below to determine the best time to place your order and ensure that it arrives on time for the holidays. Lead-times can also be found at checkout in your cart for many products. If you need any help with timelines or would like a gift recommendation, reach out and our team will be happy to help!

Holiday Shipping

Keep in mind that these dates are advised using our best guidance but they are not guarantees. Last year, shipping carriers experienced unseen volumes and frequent delays. We highly encourage ordering with time to spare in order to avoid any anxiety or disappointments. We're no strangers to last second gifts, so if you're in doubt on what to get or not quite sure if your gift will arrive in time, let us help! Contact our team via email, live chat, or phone.

Orders must be placed prior to 12pm ET to be processed on the same day, otherwise orders will be processed on the following business day.

Mociun will be closed from 2pm ET on December 24th, 2022 through January 1st, 2023. All orders placed during the period will be processed on or after January 3rd, 2022. Please allow up to 3 business days for us to process your order.

Just missed a cutoff date for your order? There's always time for a gift card. Let them choose exactly what they want and lets you choose exactly when it arrives. Send a gift card!

Christmas

Domestic Shipping

International Shipping

Store Pick Up

Shipping to Mociun

Returns & Exchanges Policy

All antique and vintage jewelry, apothecary items, custom and/or made-to-order jewelry, and items purchased at a discounted price are considered final sale and ineligible for exchange or return. Merchandise that has been altered and/or used/worn cannot be exchanged or returned.

All deposits and partial payments are non-refundable and non-transferable, without exception.

Eligible purchases can be returned for store credit or exchanged for another item within 14 days of pick up/delivery.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Gift wrapping is also ineligible for exchange or return.

Extended Holiday Returns & Exchanges Period

Initiate a Return or Exchange

International Returns & Exchanges

Damaged Items

Care Guide

Caring for your Mociun jewelry begins with mindfulness: knowing when to put it on, when to take it off, and when to have it serviced professionally. Our instructions were created specifically for Mociun pieces, but are applicable to all fine jewelry. As a general rule, we advise our client: If you would not wear a silk blouse or dress to do an activity, it is a good idea to set aside your jewelry as well. Mociun is always available to consult with you about any care questions. You can reach us at repairs@mociun.com.

FAQ'S

Repairs & Warranty

Are repairs free?

Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening free of charge on all Mociun pieces. Outside of warranty, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers partnered with Mociun.

How do I submit a repair request?

To initiate a repair, please complete our Service Request Form. Our repairs team will be in touch upon receipt and review of your form. All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option.

For more information, please email repairs@mociun.com.

Promotions & Sales


Since the beginning we’ve valued the rare and unusual, finding it as a source of creativity and inspiration. By pricing our offerings responsibly, we have the ability to pour this into everything that we do. We are able to make sure that our team and our artisans are compensated fairly for their hard work and dedication, and that our clients receive pieces and care that will last a lifetime. Our collections are created and released with intention, not a predetermined seasonal schedule, we believe in supporting artists, and we do not over inflate our prices just to mark them down as a “sale.” You can expect this consistency from us.

We create high quality fine jewelry to celebrate all of life’s special moments and are so honored to have your support. When you connect with our designs, there’s no greater compliment. We want to keep creating and keep working with you all year and for many years to come.

Sample Sales

Terms & Conditions

Careers


If you are interested in joining our team, please email us at jobs@mociun.com! Include a cover letter and your resumé.

You can find career opportunities with Mociun here and on our Instagram account, @Mociun.

Due to the high volume of interest, we are not able to respond to every inquiry. We review every resumé received and will be in touch if we feel you might be a good fit.


Production Coordinator

Home Decor Specialist

Ecommerce Associate

Appointment Guidelines


We require all guests must wear a mask that fully covers their nose and mouth for the duration of the appointment. Upon entry, our staff will direct you to our restroom where you can wash your hands prior to your appointment. We ask that clients limit their party to no more than two guests. Please do not touch any items until instructed to do so by staff.

To ensure that all of our clients are given undivided attention, please arrive at your appointment on time. If you are late to your appointment we may ask that you reschedule.

Our staff requires time to clean jewelry pieces and common areas between clients. Keep in mind that we may not be able to extend your appointment time and may need to schedule a follow up.

We're looking forward to seeing you! Our team will be in touch if we have any questions prior to your appointment.