Customer Service

Our Client Experience team is available Monday-Saturday 10am-6pm ET.

Made-to-Order

At Home Try-On

In-Stock Items

Ring Sizing

Insurance

Insurance Evaluation Report

Gemstone Grading Reports

Jewelry Purchasing Agreement

Custom Jewelry Terms & Conditions

Fulfillment Timelines

Shipping

In-Store Pickup

Order Verification

Return Policy

Initiating a Return or Exchange

Jewelry Returns or Exchanges

Damaged Items

International Returns & Exchanges

Home Goods & Apothecary Returns & Exchanges

General Care

Care Booklet

CRZM Silver Jewelry Care

Repairs & Warranty


We offer a six month warranty on Mociun jewelry and CRZM which will cover the cost of any damages that are a result of manufacturing. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening on all Mociun pieces where the first service will be complimentary and any servicing after your first service will be at a charge of $35. Outside of warranty, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry within the first 6-months, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers in your region.

To initiate a repair, please complete our Service Request Form. Our repairs team will be in touch upon receipt and review of your form. All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option.

For more information, please email For more information, please email repairs@mociun.com.

Promotions & Sales

Price reductions on sale items are automatic. Purchases of "Samples & Imperfects", as well as items purchased at sale pricing are considered final sale, with no exchanges or returns for refund permitted. Code-based or sale-based price reductions may not be applied retroactively toward previous purchases or redeemed for cash. No adjustments on prior purchases.

We do not accept offer codes or discounts on our items outside of our seasonal sale. If you find a discount code on an external website, it is not valid and cannot be used towards your purchase.

Custom Consultation Process

Custom Pricing

External Stone Sourcing

Heirloom Stones

Payment & Shipping

Jewelry Care

Custom Jewelry Terms & Conditions

Careers


If you are interested in joining our team, please email us at jobs@mociun.com! Include a cover letter and your resumé.

You can find career opportunities with Mociun here and on our Instagram account, @Mociun.

Due to the high volume of interest, we are not able to respond to every inquiry. We review every resumé received and will be in touch if we feel you might be a good fit.


Options


We accept all major credit cards, verified checks and cash in-store, store layaways, as well as PayPal, AmazonPay, GooglePay, MetaPay, ShopPay and Klarna payments.

Store Layaways

Klarna & ShopPay