- Frequently Asked Questions
Frequently Asked Questions
Where is our jewelry made?
Our jewelry is made in New York City by reputable jewelers.
Do your use conflict free diamonds and stones?
We do our best to source stones responsibly, always taking into consideration the environmental and ethical impacts of purchasing stones.
Where can I see the jewelry in person?
All jewelry is available to view in person at our fine jewelry store located in Williamsburg, at 683 Driggs Ave.
What is the return policy?
Our jewelry pieces are made to order and cannot be returned at this time. If you have a questions about a particular piece before purchasing, please email firstname.lastname@example.org. Home goods that have been worn, used, or altered will not accepted for store credit or exchanged. Home goods will be accepted only if the return is sent within seven business days of the delivery confirmation date.
How do I inquire or get the price of a custom ring I saw on the website?
For inquiries on custom pieces designed by Mociun, please email email@example.com.
How do I make a custom appointment?
You can schedule a consultation by filling out our form here
Can I change the metal of a collection piece?
The metal on some pieces can be changed. An additional fee may apply when changing the metal of certain pieces. You can email firstname.lastname@example.org for further details. On select pieces the option is already offered, if not, feel free to ask!
Can I change the stone or color of a stone in a collection piece?
Unfortunately, we can’t change the stone of Mociun collection pieces, but if you’re interested in designing a custom piece, email email@example.com.
Can I give a gift certificate as a gift?
Sure, online gift certificates are available here. You can purchase gift certificates valued at $50, $100, $250, $500 or $1000. They are only valid on mociun.com and never expire.
What are your privacy/security policies?
We collect information from you when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Any of the information we collect from you may be used to help personalize your experience, improve our website and customer service, process transactions with your consent and administer promotional emails (in which you can opt-out at anytime.)
Repairs and Such:
Do you offer warranty?
Mociun covers the cost of all repairs under normal wear for the first six month after purchase. However, if the ring is noticeably bent, shows improper care, or is damaged in any other manner, we will repair the ring at cost. We offer cleaning and stones tightening free of charge. After the first six months, Mociun will perform repairs for a fee. Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry, the Mociun warranty will be voided.
How do I go about repairing a Mociun item?
If your Mociun piece requires service, please email firstname.lastname@example.org for assistance. We are also happy to make minor adjustments to jewelry, including resizing, for an additional fee.
What do I do if I lost a stone?
We understand that jewelry often has important sentimental value. Fortunately, most stones can be reset or replaced. Please email email@example.com for further details.
I have a repair and am still under warranty but live out of the country and shipping is so expensive! Can I just take my jewelry to a local jeweler and send you the bill?
We have many customers who live abroad so this is not something we are unfamiliar with! While we do take international repairs on a case by case basis, if you are missing a stone, we can send it to you directly so that you may take it to a local jeweler of your choice. However, as with all local repairs under warranty, we are not responsible for shipping costs. We cannot be responsible for any jewelers' work other than our own, which is why we cannot cover an outside repair.
I love my Mociun ring, but it is the wrong size. Help!
If your ring does not fit perfectly, we are happy to resize in most cases (we do have a few pieces that cannot be resize but they are clearly marked as such). Please email firstname.lastname@example.org for resize pricing and more information.
Shipping and Delivery:
Can I rush my order if I need it sooner than the said production time?
Our pieces are made to order and production time is generally 2-3 weeks. If you would like your item before that time frame, please email email@example.com.
Do you ship jewelry fully insured?
Yes, of course! We ship UPS insured.
Can you ship to a PO box?
Unfortunately our carrier, UPS, does not deliver to PO boxes.
Do you ship internationally?
Yes, we ship internationally via UPS. Please note, all international packages are subjected to taxes and duties upon delivery, and Mociun is not responsible for customs fees.
What are my shipping options?
We ship internationally and domestically via UPS and USPS. We offer a variety of expedited shipping options at checkout. If you have any shipping concerns, please email firstname.lastname@example.org.