All MOCIUN jewelry is made to order. Jewelry orders are processed within 2 business days. Please allow 2-3 weeks for production. You will receive an expected ship date within 48 hours of your order. Non-jewelry orders are processed and shipped within 3 business days. Our jewelry, home goods and beauty products are shipped from Brooklyn, NY via UPS. We offer free domestic ground shipping on all orders over $200. All orders under $200 have a flat rate of $13.95. Shipping confirmations are sent directly from UPS once your order is en route. Jewelry packages are always insured and all packages will require a signature confirmation.
International packages are shipped via UPS or DHL. We do not offer free shipping on goods shipped outside of the United States. International shipping costs are determined via UPS. You will receive a shipping quote during checkout. Of note, all International packages are subjected to taxes and duties upon delivery. MOCIUN will not be responsible for the cost of clearing your items through customs.
All MOCIUN jewelry is final sale and non-returnable, but we're happy to make minor adjustments, including resizing or adjustments to chains for an additional fee. Email email@example.com for additional information.
Merchandise (home goods and non-MOCIUN accessories) that has been worn, used or altered will not be accepted for store credit or exchange.
We can only offer online store credit or exchanges on home goods and non-MOCIUN accessories that has not been worn, used or altered. NO REFUNDS. Store credit expires 1 year from issuing date.
Exchanges (this does not apply to MOCIUN jewelry) will only be accepted if the return is initiated within seven (7) days of the delivery confirmation date. Please email firstname.lastname@example.org to initiate your return.
We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees or items damaged in shipping. If your items are damaged upon arrival, please email email@example.com to receive a replacement.
Beauty items are final sale and non returnable.
Care & Repairs
All MOCIUN jewelry purchases come with a handy care booklet and complimentary polishing cloth. Please consult with your jewelry care guide to help maintain your item. If your piece requires service or is received in damaged condition, please do not panic! For repairs, please fill out our Repair Authorization Form. Please be sure to include your full name and order number in the form and we will reply within 48 hours of receiving.