Customer Service

Our Client Experience team is available Monday-Saturday 10am-6pm ET.

Made-to-Order

At Home Try-On

In-Stock Items

Ring Sizing

Insurance

Insurance Evaluation Report

Gemstone Grading Reports

Jewelry Purchasing Agreement

Custom Jewelry Terms & Conditions

Fulfillment Timelines

Shipping

In-Store Pickup

Order Verification

Return Policy

Initiating a Return or Exchange

Jewelry Returns or Exchanges

Damaged Items

International Returns & Exchanges

Home Goods & Apothecary Returns & Exchanges

Care Guide

Jewelry Care Guide

Repairs & Warranty

Mociun offers a six-month warranty* that covers the cost of all repairs under normal wear for the first six months after purchase. However, if pieces are noticeably bent, show improper care, or are damaged in any other manner, repairs will be performed at cost. We offer cleaning and stone tightening on all Mociun pieces* where the first service will be complimentary and any servicing after your first service will be at a charge of $35. Outside of warranty, Mociun will perform repairs for a fee.* Please note, if any jeweler other than Mociun makes alterations or repairs to your jewelry within the first 6-months, the Mociun warranty will be voided. We are happy to make minor adjustments to jewelry, including resizing, for an additional fee. For international clients, there may be a local option for repair with trusted jewelers in your region.

To initiate a repair, please complete our Service Request Form. Our repairs team will be in touch upon receipt and review of your form. All shipments sent to Mociun require prior authorization. Shipments sent without prior authorization will be returned to sender. Shipments must be carefully packaged to ensure that items are not damaged in transit. Mociun does not cover shipping costs. We recommend fully insuring all shipments. Please contact your insurance provider to ensure that your shipment is protected and determine your best shipping option.

For more information, please email hello@mociun.com.

*Limited to domestic US orders

Promotions & Sales

Price reductions on sale items are automatic. Purchases of "Samples & Imperfects", as well as items purchased at sale pricing are considered final sale, with no exchanges or returns for refund permitted. Code-based or sale-based price reductions may not be applied retroactively toward previous purchases or redeemed for cash. No adjustments on prior purchases.

We do not accept offer codes or discounts on our items outside of our seasonal sale. If you find a discount code on an external website, it is not valid and cannot be used towards your purchase.

Custom Consultation Process

Custom Pricing

External Stone Sourcing

Heirloom Stones

Payment & Shipping

Jewelry Care

Custom Jewelry Terms & Conditions

Production Assistant and Gemologist

Mociun is seeking an experienced Production Assistant and Gemologist with an exceptional eye for detail and fine jewelry to coordinate the brand’s production process. As an integral part of the Production team, this multidimensional role will be responsible for sourcing and grading gemstones and working on unique one-of-a-kind designs to collections designed for greater scale production from development to launch.


This role will interact daily with the Production team and the Founder & Designer. This is a full-time position based from our office in Brooklyn.


To be considered, please email your resume and cover letter to jobs@mociun.com, with 'Production Assistant and Gemologist Applicant' as the subject line.


Responsibilities:
Gemologist
  • • Sourcing stones and negotiating prices while maintaining strong relationships with stone vendors
  • • Manage open stone memos and ensure that memo returns are being thoughtfully handed off
  • • Create insurance evaluation documents for one-of-a-kind and custom product
    • ○ Make sure that the information printed on each insurance evaluation is accurate and formatted correctly
    • ○ Explain and pass off all insurance evaluations, GIA certifications, and other stone certifications to the sales team once complete with final SKU and retail price
  • • Create and grade color-matched diamond layouts
  • • Understand design standards to execute colored stone combinations and layouts
  • • Evaluate, identify, and assign value to client-owned heirloom stones in finished jewelry
  • • Work with stone cutters on custom projects and repairs
  • • Ensure photos and information of stones and layouts are uploaded to the correct place for all product
  • • Manage stone documentation and inventory
  • • Note grading and relevant information for all stones and notate as necessary

Production
  • • Coordinate with the team to maintain an accurate system to maintain and fulfill inventory
  • • Perform quality control checks on all new products and repairs, from both a structural and design perspective
  • • Liaise between Mociun’s client facing team and the jewelers to ensure a high level of customer satisfaction
  • • Consistently create and adhere to all production operational procedures and guidelines
  • • Adhere to loss prevention policies and procedures
    • ○ Manage and record all inventory movements including shipments, memos, RTV's
  • • Work closely with the Founder & Designer on technical execution
  • • Manage photos for new one-of-a-kind and custom orders
  • • Maintain positive relationships with Mociun’s existing and potential network of jewelers and vendors
  • • Expand and foster new relationships with jewelers and vendors on an as needed basis
  • • Communicate with Mociun’s messenger
  • • Establish the resize range for new product
  • • Create layouts and templates for new development, inventory and client orders
  • • Meet all deadlines associated with development, ranging from pre-production samples to custom orders
  • • Proficiently utilize all core systems and technologies to track development

Qualifications
  • • BA in related area
  • • Experience in fine jewelry required
  • • GIA Graduate Gemologist degree required
  • • Minimum 2 years experience in technical jewelry development and manufacturing
  • • Knowledge of gemstones and precious metals
  • • Knowledge of jewelry production, construction and costing
  • • Excellent written and verbal communication
  • • Deadline and detail oriented
  • • Experience with Airtable and Excel
  • • Adaptable to new systems and technology
  • • Ability to work both independently and collaboratively
  • • Knowledge of CAD a plus
  • • Ability to make trips to NYC’s diamond district on an as-needed basis
  • • Compliance with local, state, and federal vaccination requirements

Personal Attributes
  • • Highly organized, detail-oriented, able to manage multiple priorities, and meet deadlines in a fast-paced, demanding environment
  • • Analytical thinker with strong time management and prioritization skills
  • • Collaborative, inclusive, and flexible team member
  • • Resourceful self-starter who gets things done and is excited to learn
  • • Able to present concepts in a clear and convincing manner to a broad range of audiences, open to receiving constructive feedback and adapting
  • • Interest in fine jewelry and design

Options


We accept all major credit cards, verified checks and cash in-store, store layaways, as well as PayPal, AmazonPay, GooglePay, MetaPay, ShopPay and Klarna payments.

Store Layaways

Klarna